Hybrid Tech Support Specialist: Grow & Certify
Placements24
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Benefits offered by this job
Job summary
Placements24 is seeking a technically adept Technical Support Agent for a hybrid role in Richards Bay. You will provide first and second-level support via phone, email, and remote sessions, diagnosing hardware and software issues and contributing to documentation and FAQs.
The role requires 2+ years in technical support, strong IT knowledge, and excellent communication. A collaborative, innovative team environment with development opportunities awaits.
Qualifications
- Minimum 2 years in a technical support or helpdesk role.
- Strong knowledge of operating systems, network fundamentals, and common software applications.
- Excellent analytical and problem-solving skills.
- Experience with remote desktop tools and ticketing systems.
- Strong communication skills, able to explain technical concepts to non-technical users.
Responsibilities
- Provide first and second-level technical support via phone, email, and remote sessions.
- Diagnose and resolve hardware and software issues per troubleshooting procedures.
- Escalate unresolved issues to senior technical staff or other departments.
- Document all technical interactions and solutions in the knowledge base.
- Assist in creating and maintaining technical documentation and FAQs.
Skills
Tools
Job description
Placements24 is seeking a technically adept Technical Support Agent for a hybrid role in Richards Bay. You will provide first and second-level support via phone, email, and remote sessions, diagnosing hardware and software issues and contributing to documentation and FAQs.
The role requires 2+ years in technical support, strong IT knowledge, and excellent communication. A collaborative, innovative team environment with development opportunities awaits.
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