Hybrid Small Business Onboarding & Success Specialist

WatersEdge Solutions; Cape Town; Hybrid; ZAR 656,598 - 984,898; Full time

Benefits offered by this job

Support small businesses

Collaborative environment

Direct impact on customer growth

Job summary

WatersEdge Solutions is hiring a Small Business Onboarding Specialist in Cape Town. This role focuses on assisting small business customers in their onboarding experience, guiding them through setup and product use.

The ideal candidate will have at least 2 years of onboarding or customer success experience, excellent communication skills, and a comfort with CRM systems such as Salesforce or HubSpot. Enjoy a collaborative environment focused on creating positive customer experiences.

Qualifications

• 2+ years of experience in onboarding or customer success.
• Strong attention to detail and ability to work independently.
• Comfortable in a high-activity, data-driven environment.

Responsibilities

• Engage new subscribers within their first 90 days to support onboarding.
• Run 1:1 onboarding sessions and webinars.
• Document customer interactions and recommendations.

Skills

Customer onboarding experience

Communication skills

Organizational skills

CRM systems (Salesforce/HubSpot)

Education

Bachelor’s degree or equivalent practical experience

Job description

WatersEdge Solutions is hiring a Small Business Onboarding Specialist in Cape Town. This role focuses on assisting small business customers in their onboarding experience, guiding them through setup and product use.

The ideal candidate will have at least 2 years of onboarding or customer success experience, excellent communication skills, and a comfort with CRM systems such as Salesforce or HubSpot. Enjoy a collaborative environment focused on creating positive customer experiences.