Hybrid Senior Insurance Support Specialist

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 seeks a Senior Insurance Customer Service Representative for a hybrid role in Benoni, Gauteng. You will handle complex customer inquiries, guide policy details, and assist with claims, delivering empathetic and accurate assistance.

The role requires at least 3 years in customer service within insurance, excellent communication, and CRM proficiency. You will interact via phone, email, and chat to ensure policyholder satisfaction and contribute to cross-selling opportunities.

Qualifications

• Minimum 3 years of experience in customer service, preferably in insurance.
• Strong verbal and written communication skills.
• Proficiency with CRM systems.
• Ability to remain calm and professional under pressure.

Responsibilities

• Respond to inquiries via phone, email, and chat about insurance policies, coverage, and billing.
• Provide clear information on policy terms, conditions, and benefits.
• Assist with endorsements, renewals, and cancellations.
• Guide customers through initial claims process with required information.
• Resolve complaints and escalate complex cases as needed.
• Maintain accurate customer records in the CRM system.
• Identify opportunities to cross-sell or upsell insurance products.
• Adhere to service standards and performance metrics.
• Participate in training to stay updated on product knowledge.

Skills

Customer service

Communication

Active listening

Problem solving

Organizational skills

Education

High School Diploma

Tools

CRM software

Job description

Placements24 seeks a Senior Insurance Customer Service Representative for a hybrid role in Benoni, Gauteng. You will handle complex customer inquiries, guide policy details, and assist with claims, delivering empathetic and accurate assistance.

The role requires at least 3 years in customer service within insurance, excellent communication, and CRM proficiency. You will interact via phone, email, and chat to ensure policyholder satisfaction and contribute to cross-selling opportunities.