Hybrid IT Support Specialist | Quick, Friendly Tech Help

Placements24; Soweto; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work arrangement

Skill development & training

Medical aid contributions

Pension fund membership

Paid annual leave

Job summary

Placements24 is seeking a diligent Technical Support Officer to join our client’s team in Soweto, Gauteng. The role operates in a hybrid model, combining remote work with necessary on-site engagement.

You will diagnose and resolve IT issues, manage user accounts, and help maintain IT systems. The ideal candidate has proven helpdesk experience, strong hardware/software/network knowledge, and excellent communication skills.

Qualifications

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of computer hardware, software, networks, and operating systems (Windows, macOS).
• Excellent problem-solving and diagnostic skills.
• Must be able to commute to Soweto, Gauteng for on-site requirements.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to support requests in a timely manner via phone, email, and ticketing system.
• Diagnose and resolve technical hardware and software problems.
• Install, configure, and update relevant software applications.
• Perform user account management tasks.
• Escalate unresolved issues to senior IT staff or vendors.
• Maintain IT inventory and documentation.
• Assist with network troubleshooting and connectivity issues.
• Provide basic training and guidance to end-users.
• Contribute to the continuous improvement of IT support processes.

Skills

Technical support

Helpdesk experience

Windows

macOS

Networking

Troubleshooting

Communication skills

Independent & hybrid teamwork

Education

High school diploma or equivalent

IT certifications (advantage)

Tools

Ticketing systems

Job description

Placements24 is seeking a diligent Technical Support Officer to join our client’s team in Soweto, Gauteng. The role operates in a hybrid model, combining remote work with necessary on-site engagement.

You will diagnose and resolve IT issues, manage user accounts, and help maintain IT systems. The ideal candidate has proven helpdesk experience, strong hardware/software/network knowledge, and excellent communication skills.