Hybrid IT Support Specialist — Hardware, Network & Apps

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Provident fund

Training and certifications

Hybrid work arrangement

Richards Bay location

Job summary

Placements24 is seeking a Technical Support Specialist for our client in Richards Bay, KwaZulu-Natal. The role combines on-site responsibilities with potential remote flexibility to keep IT systems running smoothly.

You will diagnose and resolve hardware, software, and network issues for internal users and may support external clients. A degree or diploma in IT and solid troubleshooting skills are required.

Qualifications

• A degree or diploma in Information Technology or related field, or equivalent practical experience.
• Proven IT support or helpdesk experience with strong troubleshooting skills.
• Familiarity with Windows and macOS, common software, and basic networking.

Responsibilities

• Respond to user-reported technical issues via phone, email or ticketing system.
• Install, configure and maintain hardware, software, and network components.
• Provide end-user support for desktops, printers and peripherals.
• Troubleshoot connectivity, server, and application issues.
• Document issues and resolutions in the IT support system.
• Assist in deployment and upgrade of IT systems and software.
• Provide user training on IT best practices.
• Collaborate with senior IT staff on complex challenges.
• Ensure security and integrity of IT assets and data.

Skills

IT support

Troubleshooting

Customer service

Technical communication

Teamwork

Independent work

Education

Degree or diploma in Information Technology/Computer Science or related field

Job description

Placements24 is seeking a Technical Support Specialist for our client in Richards Bay, KwaZulu-Natal. The role combines on-site responsibilities with potential remote flexibility to keep IT systems running smoothly.

You will diagnose and resolve hardware, software, and network issues for internal users and may support external clients. A degree or diploma in IT and solid troubleshooting skills are required.