Hybrid Guest Experience Specialist

Placements24; Paarl; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Retirement fund

Employee discounts on accommodation

Wine tastings and dining

Job summary

Placements24 is seeking a Guest Experience Coordinator for a distinguished wine estate in Paarl, Western Cape. The role blends on-site guest engagement with remote administrative duties, focusing on seamless communication, arrivals/departures, and personalized service.

The ideal candidate has a hospitality-focused diploma or degree and at least 2 years in guest relations. Proficiency in English, strong organization, and teamwork are essential. Weekend work may be required.

Qualifications

• Excellent written and verbal communication in English.
• Strong organizational skills and meticulous attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Manage guest communications via email, phone and messaging platforms.
• Coordinate guest arrivals and departures, ensuring smooth check-in/check-out.
• Fulfill special guest requests such as tours, bookings or dietary arrangements.
• Identify and resolve guest concerns, ensuring satisfaction and service recovery.
• Gather and analyze guest feedback to identify service improvements.
• Liaise with housekeeping, F&B, and activities to meet guest needs.
• Maintain guest databases and records with confidentiality.
• Assist in developing and implementing guest satisfaction initiatives.
• Prepare daily arrival and departure reports for management.
• Create a welcoming and personalized atmosphere for all guests.

Skills

Excellent written and verbal comms in英

Strong organizational skills

Attention to detail

Multitasking & prioritization

Team collaboration

Education

Diploma or Bachelor’s in Hospitality Management / Tourism

Tools

Microsoft Office Suite

Property Management Systems (PMS)

Job description

Placements24 is seeking a Guest Experience Coordinator for a distinguished wine estate in Paarl, Western Cape. The role blends on-site guest engagement with remote administrative duties, focusing on seamless communication, arrivals/departures, and personalized service.

The ideal candidate has a hospitality-focused diploma or degree and at least 2 years in guest relations. Proficiency in English, strong organization, and teamwork are essential. Weekend work may be required.