Hybrid Guest Relations Specialist

Placements24; Gauteng; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Career development

Staff meals & hotel discounts

Supportive work environment

Job summary

Placements24 is seeking a polished Guest Relations Officer for its Pretoria-based team. You will be the face of the establishment, ensuring personalized and exceptional service from arrival to departure, handling inquiries, and resolving issues to create memorable experiences.

Join a renowned property that values interpersonal skills, calm professionalism, and proactive guest care. The role blends on-site guest interaction with administrative tasks to support seamless service delivery.

Qualifications

• Previous experience in guest relations or similar customer-facing role.
• Excellent communication, listening and interpersonal abilities.
• Professional, courteous demeanor with strong service orientation.
• Ability to stay calm under pressure and resolve issues promptly.
• Experience with hotel management software and standard office apps.
• Knowledge of Pretoria area attractions is a plus.

Responsibilities

• Welcome guests and manage check-ins/outs efficiently and courteously.
• Provide personalized recommendations to enhance guest experience.
• Resolve guest complaints promptly and professionally.
• Maintain detailed guest records in the CRM system.
• Coordinate with hotel departments to ensure seamless service.
• Identify opportunities to exceed guest expectations and uphold reputation.

Skills

Interpersonal skills

Communication

Service orientation

Calm under pressure

Problem solving

Tools

Hotel management software

Office applications

Job description

Placements24 is seeking a polished Guest Relations Officer for its Pretoria-based team. You will be the face of the establishment, ensuring personalized and exceptional service from arrival to departure, handling inquiries, and resolving issues to create memorable experiences.

Join a renowned property that values interpersonal skills, calm professionalism, and proactive guest care. The role blends on-site guest interaction with administrative tasks to support seamless service delivery.