Hybrid Customer Service Associate — Training & Benefits

Placements24; Gqeberha; Hybrid; ZAR 167,000 - 223,000; Full time

Benefits offered by this job

Hybrid work arrangement

Comprehensive medical aid and pension

Access to ongoing training programs

Supportive team culture

Job summary

Placements24 is seeking a friendly Customer Service Associate in Port Elizabeth to join our growing team. You will interact with customers, provide information, resolve inquiries, and ensure needs are met efficiently to deliver exceptional experiences.

You will handle calls and emails, assist with product information and order status, troubleshoot complaints, and log interactions in the CRM while collaborating with colleagues to improve service processes in a hybrid work setup.

Qualifications

• Experience in customer service is desirable.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Able to multitask and manage time in a dynamic environment.
• Familiarity with customer service software and basic computer literacy.

Responsibilities

• Handle inbound customer calls and emails, providing accurate information and prompt resolution.
• Assist customers with product information, order status, and service-related questions.
• Troubleshoot and resolve customer complaints in a professional and courteous manner.
• Document customer interactions and feedback in the CRM system.
• Collaborate with team members to identify trends and improvements in service processes.

Skills

Customer experience

Communication

Problem-solving

Multitasking

CRM software

Tools

CRM software

Job description

Placements24 is seeking a friendly Customer Service Associate in Port Elizabeth to join our growing team. You will interact with customers, provide information, resolve inquiries, and ensure needs are met efficiently to deliver exceptional experiences.

You will handle calls and emails, assist with product information and order status, troubleshoot complaints, and log interactions in the CRM while collaborating with colleagues to improve service processes in a hybrid work setup.