Senior SQL/PL-SQL Support Analyst - Hybrid Cape Town

MRI India; Cape Town; Hybrid; ZAR 520,000 - 780,000; Full time

Benefits offered by this job

Office breakfasts

Quarterly lunches

Medical Aid Scheme

Personal Pension plan

Parental Leave benefit

25 days annual leave

Flex Time Off

Tuition Reimbursement Schemes

Two weeks remote mobility

DEI/Employee Groups

Job summary

MRI Software in Cape Town seeks an Application Support Analyst (SQL-focused) to own complex, database-driven support cases. You will write, review, and optimise SQL statements, diagnose issues at source, and deliver scalable resolutions for clients, acting as a key escalation point.

The role follows NA hours with hybrid work: 3 days from home per week, based in the Cape Town office. You will engage with clients to translate needs into SQL-based solutions and ensure service levels are met.

Qualifications

• 4–6+ years in application or technical support in enterprise software.
• Strong experience writing complex SQL queries from scratch.
• Hands-on Oracle PL/SQL including stored procedures, triggers, packages.
• Ability to optimise statements and diagnose data integrity issues.

Responsibilities

• Write, troubleshoot, and optimise SQL/PL-SQL to resolve client issues.
• Analyse complex data problems using custom SQL queries.
• Act as escalation point for database and app issues.
• Perform root cause analysis of database structures and data integrity.
• Review and improve queries for performance and accuracy.
• Gather requirements from clients and translate to SQL solutions.
• Ensure SLA/KPI delivery and high client satisfaction.
• Contribute documentation and best practices.
• Mentor junior analysts in SQL development and debugging.
• Participate in UAT for data fixes and DB changes.

Skills

SQL development

PL/SQL

Query optimisation

Data analysis

English communication

Problem solving

Tools

Oracle

SQL

Job description

MRI Software in Cape Town seeks an Application Support Analyst (SQL-focused) to own complex, database-driven support cases. You will write, review, and optimise SQL statements, diagnose issues at source, and deliver scalable resolutions for clients, acting as a key escalation point.

The role follows NA hours with hybrid work: 3 days from home per week, based in the Cape Town office. You will engage with clients to translate needs into SQL-based solutions and ensure service levels are met.