Hybrid Customer Support Pro - Growth & Medical Benefits

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work

Medical benefits

Career development

Team oriented culture

Competitive salary

Job summary

Placements24 is seeking a responsive Customer Support Agent to join our team in Paarl, offering a hybrid work arrangement that blends home and in-office collaboration. You will help clients by addressing questions and resolving issues with a focus on delivering excellent service.

The role requires strong communication, active listening, and CRM proficiency, with opportunities for career growth in a supportive, team-oriented environment.

Qualifications

• Experience in a customer support or client service role.
• Excellent communication and active listening skills.
• Proficient with CRM software and data entry.
• Comfortable working in a hybrid office/home setup.
• Positive attitude and dedication to service excellence.

Responsibilities

• Handle customer inquiries via phone, email, and messaging.
• Provide accurate product and account information.
• Troubleshoot issues and resolve them promptly.
• Document interactions and resolutions in the CRM.
• Collaborate with internal teams to meet client needs.

Skills

Communication skills

Active listening

CRM software

Hybrid work model

Positive attitude

Tools

CRM software

Job description

Placements24 is seeking a responsive Customer Support Agent to join our team in Paarl, offering a hybrid work arrangement that blends home and in-office collaboration. You will help clients by addressing questions and resolving issues with a focus on delivering excellent service.

The role requires strong communication, active listening, and CRM proficiency, with opportunities for career growth in a supportive, team-oriented environment.