Senior Customer Support Leader – Hybrid & Growth Ready

Placements24; Sandton; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Hybrid work model

Medical and retirement benefits

Performance bonuses

Career growth opportunities

Job summary

Placements24 is seeking a Senior Customer Support Specialist to join our Sandton team. You will handle complex issues, mentor juniors, and help shape support strategies. This hybrid role blends in-office collaboration with remote flexibility in Gauteng.

You will drive service excellence with strong communication, CRM, and analytics skills, contributing to high customer satisfaction in a dynamic team environment.

Qualifications

• Extensive experience in advanced customer support.
• Proven leadership and mentoring capabilities.
• Strong problem-solving and critical thinking skills.
• Proficiency with CRM systems, ticketing software, and analytics tools.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage and resolve advanced customer inquiries and technical issues.
• Provide guidance and mentorship to junior customer support staff.
• Analyze customer feedback and identify trends to improve service delivery.
• Contribute to the creation and refinement of support documentation and knowledge base articles.
• Collaborate with other departments to resolve complex customer problems and advocate for customer needs.

Skills

CRM systems

Ticketing software

Support analytics

Leadership

Mentoring

Problem solving

Communication

Job description

Placements24 is seeking a Senior Customer Support Specialist to join our Sandton team. You will handle complex issues, mentor juniors, and help shape support strategies. This hybrid role blends in-office collaboration with remote flexibility in Gauteng.

You will drive service excellence with strong communication, CRM, and analytics skills, contributing to high customer satisfaction in a dynamic team environment.