Hybrid Customer Support Officer — Growth & Impact

Placements24; Polokwane; Hybride; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Provident fund

Career development opportunities

Competitive salary package

Résumé du poste

Placements24 is seeking a dedicated Customer Support Officer in Polokwane, Limpopo for a hybrid role combining in-office collaboration with remote flexibility. You will be the frontline representative, handling inquiries, providing product information, and resolving issues to ensure high customer satisfaction.

The ideal candidate will have a high school diploma or equivalent, strong communication skills, and a proactive, empathetic attitude.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience desirable.
• Strong communication and problem-solving skills.
• Proficiency with computers and MS Office.
• Ability to work effectively in a hybrid setting.

Responsabilités

• Respond to customer queries via phone, email, and in-person interactions.
• Provide accurate information on products, services, and company policies.
• Troubleshoot and resolve customer complaints and issues promptly.
• Maintain detailed records of customer interactions and transactions.
• Escalate unresolved issues to the appropriate team or supervisor.
• Process customer requests, orders, or applications accurately.
• Gather customer feedback and report trends to management.
• Ensure customer satisfaction by delivering exceptional service.

Connaissances

Empathy

Communication

Problem-solving

Teamwork

Formation

High school diploma or equivalent

Outils

MS Office

CRM software

Description du poste

Placements24 is seeking a dedicated Customer Support Officer in Polokwane, Limpopo for a hybrid role combining in-office collaboration with remote flexibility. You will be the frontline representative, handling inquiries, providing product information, and resolving issues to ensure high customer satisfaction.

The ideal candidate will have a high school diploma or equivalent, strong communication skills, and a proactive, empathetic attitude.