Hybrid Customer Service Specialist – Nelspruit

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Pension fund contributions

Training and development

Paid annual leave

Job summary

WhatJobs Direct in Nelspruit, Mpumalanga, seeks a diligent Customer Service Officer to handle inquiries, provide accurate product information, and guide customers to solutions. The role blends in-office collaboration with remote work, leveraging CRM systems for detailed interactions and issue resolution.

Ideal candidates will have prior customer service experience, excellent communication, and a proactive, customer-focused mindset.

Qualifications

• Previous experience in customer service or contact centre.
• Excellent communication and active listening.
• Strong problem-solving and attention to detail.
• Proficiency with CRM software and general computer applications.
• Ability to work independently and as part of a team.
• Experience with hybrid work arrangements is beneficial.
• Customer-focused mindset with dedication to providing exceptional service.
• Familiarity with the Nelspruit area and its business community is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and potentially in-person channels.
• Provide clear and accurate information regarding products, services, and policies.
• Troubleshoot customer issues and guide them towards effective solutions.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate departments or senior staff.
• Process customer requests, orders, or applications accurately.
• Contribute to improving customer service processes and customer satisfaction.
• Handle customer feedback and complaints with professionalism and empathy.
• Collaborate with team members to ensure a cohesive customer experience.

Skills

Communication

Active listening

Problem-solving

Teamwork

Customer focus

Attention to detail

Education

High school diploma

Tools

CRM software

Job description

WhatJobs Direct in Nelspruit, Mpumalanga, seeks a diligent Customer Service Officer to handle inquiries, provide accurate product information, and guide customers to solutions. The role blends in-office collaboration with remote work, leveraging CRM systems for detailed interactions and issue resolution.

Ideal candidates will have prior customer service experience, excellent communication, and a proactive, customer-focused mindset.