Remote Customer Support Specialist – Service Delivery

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Medical aid

Remote work

Job summary

WhatJobs Direct is seeking a diligent Customer Support Officer to join our client’s service delivery team in the Mpumalanga region (Nelspruit). The role supports customers remotely, acting as the main liaison between clients and service teams to ensure timely resolution and satisfaction.

You will manage inquiries, provide clear information, troubleshoot issues, and coordinate with internal teams while maintaining CRM records. Remote work is available, with ties to Nelspruit operations.

Qualifications

• Experience in a customer support or service delivery role is required.
• Excellent communication and interpersonal skills; patient and professional demeanor.
• Strong organizational skills and ability to manage multiple tasks.
• Proficiency with CRM software and other customer support tools.
• Ability to work independently in a remote team environment.
• Problem-solving and commitment to customer satisfaction.
• High school diploma or equivalent; a related degree is a plus.

Responsibilities

• Handle inbound customer inquiries related to service delivery.
• Provide accurate information on services, processes and timelines.
• Troubleshoot and resolve customer issues related to service provision.
• Coordinate with internal teams to ensure timely service delivery.
• Maintain detailed records of customer interactions in the CRM system.
• Follow up with customers to ensure satisfaction post-resolution.
• Identify trends in feedback and report insights to management.
• Adhere to company policies and SLAs.
• Proactively communicate potential delays or issues to customers.

Skills

Customer service

Communication

Organizational skills

Problem solving

Remote work

Education

High school diploma or equivalent

Related degree (preferred)

Tools

CRM software

Support ticketing tools

Job description

WhatJobs Direct is seeking a diligent Customer Support Officer to join our client’s service delivery team in the Mpumalanga region (Nelspruit). The role supports customers remotely, acting as the main liaison between clients and service teams to ensure timely resolution and satisfaction.

You will manage inquiries, provide clear information, troubleshoot issues, and coordinate with internal teams while maintaining CRM records. Remote work is available, with ties to Nelspruit operations.