Customer Support Officer - Service Delivery

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Medical aid

Remote work

Job summary

WhatJobs Direct is seeking a diligent Customer Support Officer to join our client’s service delivery team in the Mpumalanga region (Nelspruit). The role supports customers remotely, acting as the main liaison between clients and service teams to ensure timely resolution and satisfaction.

You will manage inquiries, provide clear information, troubleshoot issues, and coordinate with internal teams while maintaining CRM records. Remote work is available, with ties to Nelspruit operations.

Qualifications

• Experience in a customer support or service delivery role is required.
• Excellent communication and interpersonal skills; patient and professional demeanor.
• Strong organizational skills and ability to manage multiple tasks.
• Proficiency with CRM software and other customer support tools.
• Ability to work independently in a remote team environment.
• Problem-solving and commitment to customer satisfaction.
• High school diploma or equivalent; a related degree is a plus.

Responsibilities

• Handle inbound customer inquiries related to service delivery.
• Provide accurate information on services, processes and timelines.
• Troubleshoot and resolve customer issues related to service provision.
• Coordinate with internal teams to ensure timely service delivery.
• Maintain detailed records of customer interactions in the CRM system.
• Follow up with customers to ensure satisfaction post-resolution.
• Identify trends in feedback and report insights to management.
• Adhere to company policies and SLAs.
• Proactively communicate potential delays or issues to customers.

Skills

Customer service

Communication

Organizational skills

Problem solving

Remote work

Education

High school diploma or equivalent

Related degree (preferred)

Tools

CRM software

Support ticketing tools

Job description

About the Role

WhatJobs Direct is recruiting for a diligent Customer Support Officer to join our client's service delivery team. This role, based in the scenic region of Nelspruit, Mpumalanga , focuses on ensuring customer satisfaction by providing high-quality support and managing service requests efficiently. You will be the primary liaison between customers and the service teams, ensuring clear communication and timely resolution of all issues. Our client offers a remote work opportunity for this position, allowing you to contribute effectively from your home office while maintaining strong connections with the team and operations based in Nelspruit .

Key Responsibilities

• Manage inbound customer inquiries and requests related to service delivery.
• Provide clear and accurate information regarding services, processes, and timelines.
• Troubleshoot and resolve customer issues related to service provision.
• Coordinate with internal teams to ensure timely and effective service delivery.
• Maintain detailed records of customer interactions and service requests in the CRM system.
• Follow up with customers to ensure satisfaction with resolved issues.
• Identify trends in customer feedback and report them to management for service improvement.
• Adhere to all company policies and service level agreements (SLAs).
• Proactively communicate any potential delays or issues to customers.

Requirements

• Proven experience in a customer support or service delivery role.
• Excellent communication and interpersonal skills, with a patient and professional demeanor.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in using CRM software and other customer support tools.
• Ability to work independently and collaboratively in a remote team environment.
• Problem-solving skills and a commitment to customer satisfaction.
• High school diploma or equivalent; a degree in a related field is a plus.
• Must have a reliable internet connection and a dedicated workspace for remote work.
• Familiarity with the operational context of Nelspruit, Mpumalanga is advantageous.

Benefits

Our client offers a competitive salary and a comprehensive benefits package including medical aid and paid time off. This remote role provides excellent flexibility and work-life balance. You will be part of a dedicated team focused on exceptional service delivery. Opportunities for professional growth and development are available. Our client values its employees and provides the tools and support needed to succeed in a remote capacity, contributing to the well-being of the Nelspruit community through reliable service and employment.