Hybrid Client Relationship Lead - Growth & Retention Focus

Placements24; Benoni; Ibrido; ZAR 420.000 - 660.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary package

Bonus incentives

Medical aid

Retirement fund

Training & growth

Hybrid work model

Annual leave

Wellness programs

Descrizione del lavoro

Placements24 in Benoni, Gauteng, is seeking a proactive Client Relationship Manager to nurture key accounts, strengthen partnerships, and drive client retention within a leading recruitment consultancy.

The role combines strategic client engagement with day-to-day liaison between clients and recruitment teams, requires excellent communication and commercial awareness, and offers hybrid work with opportunities for growth.

Competenze

• Proven account/client relationship management experience.
• Experience in staffing or recruitment industry preferred.
• Hybrid work model familiarity.

Mansioni

• Manage a portfolio of key client accounts with high satisfaction and retention.
• Liaise between clients and internal recruitment teams.
• Identify client needs and offer tailored recruitment solutions.
• Conduct regular business reviews with clients.
• Translate client feedback into service improvements.
• Monitor SLAs and KPIs to ensure service quality.
• Identify opportunities for upselling and cross-selling recruitment services.
• Resolve client escalations effectively.
• Contribute to client engagement strategies and materials.
• Collaborate with sales and operations for seamless onboarding.

Conoscenze

Communication

Client relationships

Negotiation

Problem solving

Commercial acumen

Strategic understanding

CRM proficiency

Formazione

Bachelor's degree in Business or related field

Strumenti

CRM systems

Descrizione del lavoro

Placements24 in Benoni, Gauteng, is seeking a proactive Client Relationship Manager to nurture key accounts, strengthen partnerships, and drive client retention within a leading recruitment consultancy.

The role combines strategic client engagement with day-to-day liaison between clients and recruitment teams, requires excellent communication and commercial awareness, and offers hybrid work with opportunities for growth.