Retention Specialist - Performance Incentives & Growth

Networking Mania (Pty) Ltd.; Cape Town; On-site; ZAR 152,000 - 182,000; Full time

Benefits offered by this job

Performance-based incentives

Exposure to BPO and financial services

Collaborative team culture

Job summary

Networking Mania (Pty) Ltd. is seeking a Retention Agent in Century City, Cape Town to engage with existing clients, understand concerns, and reduce churn by offering tailored solutions that keep customers seeing value in our services.

The role requires 2-3 years in customer service or retention within the BPO/financial services sector, matric, and strong communication/CRM skills. This in-person, full-time role operates 15:00–02:00 with performance-based incentives and a collaborative culture.

Qualifications

• Matric / Grade 12 (essential).
• 2–3 years’ experience in customer service, call centre or retention roles (BPO/financial services preferred).
• Strong communication, negotiation and interpersonal skills.
• Ability to handle difficult conversations with professionalism.
• CRM and Microsoft Office experience.

Responsibilities

• Engage with clients to understand concerns and cancellation reasons.
• Offer tailored solutions and incentives to retain customers.
• Handle queries and complaints professionally and efficiently.
• Maintain accurate CRM records of all interactions.
• Identify trends and contribute to improving retention strategies.
• Work towards and exceed retention targets.
• Collaborate with internal teams to ensure a seamless customer experience.

Skills

Customer service

Communication skills

Negotiation

CRM experience

Interpersonal skills

Education

Matric / Grade 12

Tools

CRM software

Microsoft Office

Job description

Networking Mania (Pty) Ltd. is seeking a Retention Agent in Century City, Cape Town to engage with existing clients, understand concerns, and reduce churn by offering tailored solutions that keep customers seeing value in our services.

The role requires 2-3 years in customer service or retention within the BPO/financial services sector, matric, and strong communication/CRM skills. This in-person, full-time role operates 15:00–02:00 with performance-based incentives and a collaborative culture.