Hybrid Customer Loyalty & Experience Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 320,000 - 450,000; Full time

Benefits offered by this job

Health and wellness benefits

Hybrid work flexibility

Professional development opportunities

Collaborative team environment

Job summary

Placements24 in Mahikeng seeks a proactive Customer Loyalty Specialist to build strong client relationships, drive loyalty and overall satisfaction. The role collaborates with marketing and sales to drive targeted engagement and repeat business.

You will analyze customer data, manage loyalty programs, and ensure effective initiatives in a hybrid work setting, balancing in-office collaboration with remote flexibility.

Qualifications

• Experience in loyalty, retention, or account management.
• Excellent communication and interpersonal skills.
• Solid understanding of CRM principles and analytics.
• Ability to work effectively in a hybrid team.

Responsibilities

• Develop and execute strategies to enhance loyalty and retention.
• Act as primary contact for key customer accounts and address needs.
• Monitor feedback and sentiment for improvement opportunities.
• Manage loyalty programs and initiatives for effectiveness.
• Collaborate with marketing and sales on engagement campaigns.
• Analyze customer data to identify trends and insights.

Skills

Customer loyalty

Retention

Account management

CRM

Loyalty programs

Customer analytics

Communication

Interpersonal skills

Problem-solving

Hybrid work

Tools

CRM software

Job description

Placements24 in Mahikeng seeks a proactive Customer Loyalty Specialist to build strong client relationships, drive loyalty and overall satisfaction. The role collaborates with marketing and sales to drive targeted engagement and repeat business.

You will analyze customer data, manage loyalty programs, and ensure effective initiatives in a hybrid work setting, balancing in-office collaboration with remote flexibility.