Hybrid Customer Experience Pro | Bonuses & Benefits

Placements24; South Africa; Híbrido; ZAR 360.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Competitive salary and incentives

Training programs

Coastal location

Work-life balance

Descripción de la vacante

Placements24 is seeking a Customer Experience Lead to elevate the shopping journey at our Mossel Bay store. You will develop and implement service strategies, train staff, and analyze feedback to drive loyalty and improvements.

This hybrid role blends on-site customer engagement with strategic remote planning, offering an opportunity to shape a customer-centric culture within a growing retail brand in Mossel Bay.

Formación

• Proven experience in customer service management in retail.
• Strong knowledge of customer experience principles.
• Excellent communication and conflict-resolution skills.
• Ability to lead and motivate a team to prioritize satisfaction.
• Experience with customer feedback tools and data analysis.
• Adaptability to work both on-site and remotely in Mossel Bay.

Responsabilidades

• Develop and implement customer service standards and strategies to enhance the overall customer experience.
• Train and coach retail staff on effective customer engagement, problem-solving, and service excellence.
• Monitor customer feedback through surveys, reviews, direct interactions, and identify areas for improvement.
• Act as a point of escalation for complex customer issues, ensuring timely and satisfactory resolution.
• Collaborate with marketing and operations teams to align customer experience initiatives with business goals.
• Analyze customer journey data to identify pain points and opportunities for enhancement.

Conocimientos

Customer service management

Team leadership

Data analysis

Customer feedback tools

Herramientas

CRM systems

Descripción del empleo

Our client is seeking an enthusiastic and customer-focused Customer Experience Lead to enhance the shopping journey at their store in Mossel Bay. This role is dedicated to ensuring every customer interaction is positive, memorable, and fosters loyalty. You will be responsible for developing and implementing customer service strategies, training staff on best practices, and analyzing customer feedback to drive improvements. This hybrid role offers a unique chance to shape the customer‑centric culture of a growing retail brand in the beautiful coastal town of Mossel Bay, blending on‑site engagement with strategic remote planning.

About the Role

Our client is seeking an enthusiastic and customer-focused Customer Experience Lead to enhance the shopping journey at their store in Mossel Bay. This role is dedicated to ensuring every customer interaction is positive, memorable, and fosters loyalty. You will be responsible for developing and implementing customer service strategies, training staff on best practices, and analyzing customer feedback to drive improvements. This hybrid role offers a unique chance to shape the customer‑centric culture of a growing retail brand in the beautiful coastal town of Mossel Bay, blending on‑site engagement with strategic remote planning.

Key Responsibilities

• Develop and implement customer service standards and strategies to enhance the overall customer experience.
• Train and coach retail staff on effective customer engagement, problem‑solving, and service excellence.
• Monitor customer feedback through various channels (surveys, reviews, direct interactions) and identify areas for improvement.
• Act as a point of escalation for complex customer issues, ensuring timely and satisfactory resolution.
• Collaborate with marketing and operations teams to align customer experience initiatives with business goals.
• Analyze customer journey data to identify pain points and opportunities for enhancement.

Requirements

• Proven experience in customer service management, preferably within the retail sector.
• Strong understanding of customer experience principles and best practices.
• Excellent communication, interpersonal, and conflict‑resolution skills.
• Ability to lead, motivate, and inspire a team to prioritize customer satisfaction.
• Experience with customer feedback tools and data analysis.
• Adaptability to work effectively in both on‑site and remote capacities in Mossel Bay.

Benefits

• Competitive salary and performance‑based incentives.
• Hybrid work arrangement for a balanced work‑life integration.
• Opportunity to significantly impact customer loyalty and brand reputation.
• Access to customer experience training and development programs.
• Work in a beautiful coastal location, contributing to a positive retail environment.

Our client is looking for a detail‑oriented and personable Customer Service Advisor to join their team