Hybrid Client Services Coordinator: Local Impact

Placements24; Upington; Hybrid; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid and retirement fund

Continuous professional development

Community-focused organization

Service excellence in Upington

Job summary

Placements24 in Upington, Northern Cape, seeks a proactive Client Services Coordinator to blend in-office teamwork with remote flexibility. You will coordinate client needs, ensure service delivery, and serve as a liaison between clients and operational teams.

The role requires strong organizational and communication skills, with a focus on client satisfaction and professional collaboration across departments. This position offers stability and growth within a community-focused organization.

Qualifications

• Proven experience in a client coordination, project support, or client services role.
• Excellent organizational and time management skills with a strong attention to detail.
• Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint) and experience with CRM systems.
• Strong verbal and written communication skills.
• Ability to build rapport and maintain effective working relationships with clients and colleagues.
• Problem-solving skills and a proactive approach to task management.
• Ability to work effectively in a hybrid work environment, balancing in-office and remote responsibilities.
• Must reside within commuting distance to Upington, Northern Cape.
• Matriculation certificate; a tertiary qualification in business administration or a related field is advantageous.

Responsibilities

• Coordinate and manage client service requests from initiation to completion.
• Act as a key point of contact for clients, addressing inquiries and providing status updates.
• Liaise effectively with internal departments to ensure timely service delivery.
• Maintain accurate client records, service agreements, and project documentation.
• Proactively identify potential issues and implement solutions to prevent service disruptions.
• Schedule and coordinate client meetings, site visits, and service appointments.
• Assist in the preparation of client reports and performance summaries.
• Process client feedback and ensure it is communicated to relevant teams for improvement.
• Support the sales team with client onboarding and initial service setup.
• Uphold the company's commitment to service excellence and client satisfaction.

Skills

Client coordination

Time management

Communication

Problem solving

Hybrid work

Relationship building

Education

Matriculation certificate

Business administration qualification

Tools

MS Office Suite

CRM systems

Job description

Placements24 in Upington, Northern Cape, seeks a proactive Client Services Coordinator to blend in-office teamwork with remote flexibility. You will coordinate client needs, ensure service delivery, and serve as a liaison between clients and operational teams.

The role requires strong organizational and communication skills, with a focus on client satisfaction and professional collaboration across departments. This position offers stability and growth within a community-focused organization.