Hybrid Client Support Specialist: Growth & Impact

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, seeks a Client Support Agent to maintain strong client relationships by delivering responsive, professional support across inquiries and service use. You will resolve issues, update records in the CRM, and collaborate with internal teams, thriving in a friendly, team-oriented environment with hybrid work options.

The ideal candidate has excellent communication skills, prior client support experience, and a proactive approach to ensuring a seamless

Qualifications

• High school diploma or equivalent.
• Experience in client support or customer service preferred.
• Excellent verbal and written communication.
• Strong interpersonal and friendly demeanor.
• Proficiency with CRM systems and standard office software.

Responsibilities

• Handle inbound client inquiries via phone, email, and potentially in-person consultations.
• Provide detailed information about company products, services, and account management.
• Resolve client issues efficiently and accurately, demonstrating empathy and understanding.
• Process client requests, such as updates, changes, or cancellations, with precision.
• Maintain organized and thorough client records within the company's CRM system.
• Collaborate with internal teams to ensure client needs are met promptly and effectively.

Skills

Customer service

Communication

Prioritization

Interpersonal skills

Education

High school diploma or equivalent

Tools

CRM platforms

Office software

Job description

Placements24 in Richards Bay, KwaZulu-Natal, seeks a Client Support Agent to maintain strong client relationships by delivering responsive, professional support across inquiries and service use. You will resolve issues, update records in the CRM, and collaborate with internal teams, thriving in a friendly, team-oriented environment with hybrid work options.

The ideal candidate has excellent communication skills, prior client support experience, and a proactive approach to ensuring a seamless