HubSpot Support Specialist

Wild Dreams Hospitality; Cape Town; Hybride; ZAR 360 000 - 480 000; Plein temps

Avantages offerts par ce poste

Hybrid working (3 days in office)

Résumé du poste

Wild Dreams Hospitality seeks a hands-on HubSpot administrator to keep our CRM clean and reliable for teams that depend on it. You will split your week between home and the office, so you need to be self-managed and easy to reach.

Hybrid working is three days per week in the Cape Town office. This live-out position focuses on providing HubSpot support, managing access, building workflows, maintaining data quality and training users across departments.

Qualifications

• Experience supporting or administering HubSpot CRM (Sales/Marketing hubs).
• Strong troubleshooting skills with quick query resolution.
• Knowledge of workflows, properties, pipelines, reporting and integrations.
• Clear communicator who explains fixes to non-technical colleagues.
• Meticulous data integrity and ability to work independently.

Responsabilités

• Provide first-line and escalated HubSpot support to internal users.
• Troubleshoot system issues and drive them to resolution.
• Manage user access, permissions and onboarding.
• Build and maintain workflows, properties, lists and pipelines.
• Maintain data quality through imports, clean-ups and duplicates handling.
• Create and update reports and dashboards for different teams.
• Support integrations with other business systems.
• Document processes and train users on best practices.

Connaissances

Troubleshooting

Clear communication

Data integrity

Independent worker

Hybrid work readiness

Outils

HubSpot CRM

HubSpot Sales Hub

HubSpot Marketing Hub

Description du poste

This role suits a hands‑on systems person who enjoys solving user problems and keeping a CRM clean and reliable for the teams that depend on it. You will split your week between home and the office, so you need to be self‑managed and easy to reach.

Core Criteria:

• Proven experience supporting or administering HubSpot (CRM, with Sales and/or Marketing Hubs)
• Strong troubleshooting skills and the ability to resolve user queries quickly
• Working knowledge of workflows, properties, pipelines, reporting and integrations
• Clear communicator who can explain technical fixes to non-technical colleagues
• Meticulous attention to detail and a firm grip on data integrity
• Reliable and able to work independently in a hybrid setup
• Based in, or able to commute to, Cape Town for three office days a week

Core Responsibilities:

• Provide first-line and escalated HubSpot support to internal users
• Troubleshoot system issues and see them through to resolution
• Manage user access, permissions and onboarding
• Build and maintain workflows, properties, lists and pipelines
• Maintain data quality through imports, clean‑ups and duplicate management
• Create and update reports and dashboards for different teams
• Support integrations with other business systems
• Document processes and train users on best practice
• Liaise with HubSpot support and external vendors where needed

Hybrid working: three days per week in the Cape Town office

This is a live-out position