HubSpot Specialist & Training Leader

Wild Dreams Hospitality; South Africa; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Wild Dreams Hospitality is seeking a HubSpot-certified CRM & training specialist to be the internal go-to for troubleshooting, system optimisation, and creating practical training content. You’ll manage tickets, troubleshoot automations, and deliver live trainings across Johannesburg and occasionally Cape Town.

Ideal candidates have 2+ years in CRM support, strong HubSpot knowledge, and a knack for explaining technical concepts to non-technical users. Travel to multiple SA locations may occur.

Qualifications

• HubSpot Certification (Sales, Marketing, or Service Hub).
• 2+ years of CRM or technical support experience.
• Strong knowledge of HubSpot workflows, automation, reporting, data management and custom fields.
• Proven track record resolving technical issues through a ticketing system.
• Experience building training materials and explaining technical concepts to non-technical users.

Responsibilities

• Manage support tickets and resolve HubSpot queries via helpdesk, Slack and email.
• Troubleshoot workflow automation, form setup and reporting issues.
• Configure and optimise HubSpot workflows, automation and data structures.
• Handle first-line integration troubleshooting, escalating complex cases where needed.
• Run live training sessions and workshops for new and existing users.
• Deliver in-person training at the company's Johannesburg office (occasionally Cape Town).
• Build training guides, how-to articles and demo videos.
• Maintain a knowledge base of FAQs and troubleshooting content.
• Manage user access, permissions and role assignments.
• Build and maintain reports and dashboards for team visibility.
• Track helpdesk metrics and flag recurring issues or trends.
• Support adoption of new features and process changes across teams.
• Act as the link between end users and the Head of CRM on system needs.

Skills

HubSpot Certification

CRM/Technical Support

HubSpot Workflows

Ticket-based Support

Training Content Creation

Video Creation Tools

Written & Verbal Communication

Root Cause Analysis

Documentation Habits

B2B/B2C Sales Know-how

Tools

HubSpot

Slack

Helpdesk

Job description

Wild Dreams Hospitality is seeking a HubSpot-certified CRM & training specialist to be the internal go-to for troubleshooting, system optimisation, and creating practical training content. You’ll manage tickets, troubleshoot automations, and deliver live trainings across Johannesburg and occasionally Cape Town.

Ideal candidates have 2+ years in CRM support, strong HubSpot knowledge, and a knack for explaining technical concepts to non-technical users. Travel to multiple SA locations may occur.