Hr Administrator

Alpha Bpo; KwaZulu-Natal; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Alpha Bpo in La Lucia, South Africa seeks an HR Administrator for its BPO operations. You will manage employee relations, onboarding, contracts, leave management, and offboarding, while partnering with managers to drive HR initiatives.

With 2–3 years in an HR Administrator role and a relevant degree or diploma, you will navigate South African labour legislation (BCEA, LRA, EEA) and ensure high standards of confidentiality and professionalism.

Qualifications

• Degree or Diploma in Human Resources or related field.
• 2–3 years' experience in an HR Administrator/BPO role.
• Strong knowledge of South African labour legislation (BCEA, LRA, EEA).

Responsibilities

• Act as the primary point of contact for employee relations enquiries and guidance to managers on disciplinary procedures.
• Maintain accurate and up-to-date employee records and coordinate onboarding, contracts, leave management, and offboarding processes.
• Administer employee benefits and general HR procedures; ensure compliance with South African labour legislation.
• Support performance management and employee engagement initiatives; partner with line managers to provide HR advisory support and workforce planning insights.

Skills

Exceptional communication

Interpersonal skills

Organisational skills

Problem-solving

Confidentiality & professionalism

MS Office proficiency

HR information systems

Education

HR degree or diploma

Tools

MS Office

HRIS

Job description

#Alpha is seeking a passionate HR Administrator (BPO).

Key Responsibilities:

Employee Relations

• Act as the primary point of contact for employee relations enquiries
• Provide guidance to managers on disciplinary procedures, ensuring fairness and consistency
• Draft, review and manage disciplinary documentation
• Handle conflict resolution, conduct thorough investigations, and oversee terminations

HR Administration & Compliance

• Maintain accurate and up-to-date employee records
• Coordinate onboarding, contracts, leave management, and offboarding processes
• Administer employee benefits and general HR procedures
• Ensure compliance with South African labour legislation, including BCEA, LRA, and EEA

Performance Management & Business Support

• Support performance management and employee engagement initiatives
• Partner with line managers to provide expert HR advice and support
• Analyse HR trends and contribute to workforce planning activities
• Promote a positive workplace culture to enhance employee retention
• Assist with induction, training initiatives, and identifying development needs

Minimum Requirements:

• Degree or Diploma in Human Resources or a related discipline
• 2-3 years' experience in an HR Administrator BPO role
• Strong knowledge of South African labour legislation
• Valid driver's licence and access to own vehicle

Key Skills:

• Exceptional communication and interpersonal skills
• Strong organisational and problem-solving capabilities
• High level of confidentiality and professionalism
• Proficient in MS Office and HR information systems

Location: La Lucia