House keeping Supervisor (German Speaking)

Crew Life at Sea Ltd.; Cape Town; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Crew Life at Sea Ltd. is seeking a Housekeeping Supervisor (German Speaking) to lead and motivate a team onboard our cruise ships. The role emphasizes maintaining high cleanliness standards and delivering exceptional guest experiences throughout all areas of the vessel.

The ideal candidate has experience supervising housekeeping in hospitality or cruise settings, fluent German, and strong leadership and organizational skills to manage schedules and safety procedures in a dynamic environment.

Qualifications

• Fluent in written and spoken German.
• Proven experience supervising housekeeping teams.
• Strong leadership and people-management skills.
• Excellent time management and organizational abilities.
• Clear communication under fast-paced conditions.

Responsibilities

• Oversee housekeeping staff to maintain high cleanliness and guest satisfaction onboard the cruise ship.
• Train and develop team members, providing guidance and feedback.
• Monitor inventory and order supplies as needed to ensure smooth operations.
• Inspect guest cabins and public areas for standards compliance and safety.
• Address guest complaints promptly and professionally.

Skills

German language

Leadership

Hospitality experience

Time management

Communication

Job description

Position: Housekeeping Supervisor (German Speaking)

Key Responsibilities:

• Manage and supervise a team of housekeeping staff, ensuring high levels of cleanliness and guest satisfaction are maintained at all times onboard the cruise ship
• Train and develop new and existing housekeeping staff, providing guidance and support as needed
• Monitor and maintain inventory of housekeeping supplies and equipment, ensuring efficient use and ordering when necessary
• Conduct regular inspections of guest cabins and public areas to ensure cleanliness and adherence to company standards
• Handle guest complaints and requests in a timely and professional manner
• Collaborate with other departments, such as food and beverage and guest services, to ensure seamless guest experiences
• Adhere to all safety and security protocols, including proper handling of hazardous materials and reporting any incidents or concerns to the appropriate authorities
• Assist with scheduling and coordinating the work of housekeeping staff to ensure adequate coverage and efficient use of resources
• Conduct performance evaluations and provide feedback to housekeeping staff, recognizing and addressing areas for improvement

Qualifications:

• Fluent in German written and verbal
• Previous experience in a housekeeping or supervisory role, preferably in a hospitality or cruise ship setting
• Strong leadership and communication skills
• Excellent time management and organizational abilities
• Ability to work in a fast-paced and dynamic environment
• Knowledge of safety and sanitation standards
• Flexibility to work long hours and adapt to changing schedules