Assistant Cheif Steward

Crew Life at Sea Ltd.; Cape Town; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Crew Life at Sea Ltd. is seeking a capable housekeeping leader to support the Chief Steward aboard our cruise vessel. You will oversee housekeeping and F&B operations, ensuring guest comfort and high standards in sanitation and service.

Ideal candidates have hospitality experience, strong leadership, and the ability to manage staff, inventory, and budgets. This role requires flexibility to work extended hours at sea and weekends as needed.

Qualifications

• Experience in a similar role in hospitality or cruise ships.
• Proven leadership and team supervision abilities.
• Strong organizational and time-management skills.
• Knowledge of safety and sanitation regulations.
• Excellent communication and guest-service orientation.
• Willingness to work long hours and weekends as needed.

Responsibilities

• Assist the Chief Steward in managing housekeeping and F&B departments.
• Ensure ship areas are clean and organized to standards.
• Monitor inventory levels of cleaning supplies, linens, and items.
• Train, supervise, and schedule housekeeping and F&B staff.
• Oversee guest requests and ensure timely resolution.
• Conduct regular inspections for cleanliness and safety.
• Collaborate with other departments for smooth operations.
• Handle guest complaints professionally and promptly.
• Maintain records of inventory, expenses, and staff performance.
• Adhere to safety and sanitation regulations and policies.
• Assist in performance evaluations and provide coaching.
• Support budget planning and cost-control measures.

Skills

Leadership

Communication

Organization

Time management

Guest service

Safety regulations

English

Education

High school diploma

Hospitality degree (or related field)

Job description

Key Responsibilities:

• Assist the Chief Steward in managing the housekeeping and food and beverage departments
• Ensure all areas of the ship are kept clean and organized according to company standards
• Monitor and maintain inventory levels of cleaning supplies, linens, and other necessary items
• Train, supervise, and schedule housekeeping and food and beverage staff
• Oversee the execution of guest requests and ensure timely and satisfactory resolution
• Conduct regular inspections to ensure cleanliness and safety standards are met
• Collaborate with other departments to ensure smooth operations and guest satisfaction
• Handle and resolve any guest complaints or issues in a professional and timely manner
• Maintain and update records of inventory, expenses, and staff performance
• Adhere to all safety and sanitation regulations and company policies
• Assist in performance evaluations and provide feedback and coaching to team members
• Assist with budget planning and cost control measures to optimize departmental expenses

Qualifications:

• High school diploma or equivalent, degree in hospitality or related field is a plus
• Previous experience in a similar role, preferably in the hospitality industry or on a cruise ship
• Strong leadership and communication skills
• Excellent organizational and time-management abilities
• Ability to work well under pressure and handle multiple tasks simultaneously
• Knowledge of safety and sanitation regulations
• Proficient in English, additional languages are a plus
• Flexibility to work long hours and weekends as needed
• Must be able to pass a background check and obtain necessary certifications

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