Housekeeping Manager

Crew Life at Sea Ltd.; Cape Town; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Crew Life at Sea Ltd. seeks an experienced Housekeeping Manager to lead the onboard team on a cruise ship.

You will hire, train, and schedule housekeeping staff while upholding the highest cleanliness standards across guest cabins, public areas, and crew quarters. You will develop procedures, manage the budget, monitor inventory, and coordinate with other departments to ensure seamless operations and guest satisfaction.

Qualifications

• Proven experience in housekeeping management in hospitality
• Strong leadership and communication abilities
• Able to work in fast-paced and dynamic environment
• Diploma or degree in hospitality management preferred
• Flexible to work evenings, weekends, and holidays

Responsibilities

• Oversee housekeeping staff including hiring, training and scheduling.
• Develop housekeeping procedures to ensure cleanliness and efficiency.
• Inspect guest cabins, public areas and crew quarters for high standards.
• Monitor housekeeping budget and expenses.
• Maintain inventory and timely replenishment of supplies.
• Coordinate with other departments to ensure smooth operations and guest satisfaction.
• Respond to guest complaints and requests promptly and professionally.
• Conduct performance evaluations and provide feedback.
• Ensure compliance with safety and sanitation regulations.

Skills

Leadership

Communication

Organizational skills

Time management

Budget management

Knowledge of housekeeping procedures

Education

Hospitality management degree/diploma

Job description

Key Responsibilities

• Manage and supervise the housekeeping staff, including hiring, training, and scheduling onboard the cruise ship
• Develop and implement housekeeping procedures and standards to ensure cleanliness and efficiency.
• Conduct regular inspections of guest cabins, public areas, and crew quarters to maintain high standards of cleanliness.
• Monitor and control housekeeping budget and expenses.
• Maintain inventory of housekeeping supplies and equipment, and ensure timely replenishment.
• Coordinate with other departments to ensure smooth operations and guest satisfaction.
• Respond to guest complaints and requests in a timely and professional manner.
• Conduct performance evaluations and provide feedback to housekeeping staff.
• Ensure compliance with all safety and sanitation regulations.

Requirements

• Proven experience as a Housekeeping Manager or similar role in the hospitality industry.
• Excellent leadership and communication skills.
• Strong organizational and time-management abilities.
• Knowledge of housekeeping procedures and standards.
• Ability to work in a fast-paced and dynamic environment.
• Flexibility to work evenings, weekends, and holidays as needed.
• Diploma or degree in hospitality management or related field is preferred.