Medical Receptionist

AngelCare; Durban; On-site; ZAR 150,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development opportunities

Supportive and collaborative work env

Job summary

Msuez Uk in Durban, South Africa, is seeking a highly organized Medical Receptionist to support patient intake, scheduling, and records management. You will greet patients, handle calls, verify insurance, and coordinate with clinical staff to ensure smooth patient flow.

The ideal candidate has strong communication skills, familiarity with medical terminology, and proficiency in Microsoft Office/EMR systems.

Qualifications

• High school diploma or equivalent.
• Previous experience in a medical office or receptionist role preferred.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office and electronic medical records systems.
• Knowledge of medical terminology and procedures.
• Strong organizational and multitasking abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Must be able to work well in a team environment.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Answer phone calls and direct them to the appropriate staff member.
• Schedule appointments and manage the appointment calendar.
• Verify patient insurance information and collect payments.
• Maintain patient records and update information as needed.
• Coordinate with medical staff to ensure smooth patient flow.
• Respond to patient inquiries and provide information about services.
• Handle patient complaints and concerns in a timely and professional manner.
• Assist with other administrative tasks as needed.

Skills

Customer service

Medical terminology

Scheduling

Record keeping

Education

High school diploma

Tools

Microsoft Office

EMR systems

Job description

Permanent

Position: Medical Receptionist

Company Overview:

Msuez Uk is a leading healthcare provider in Durban, South Africa. We are committed to providing high-quality medical services to our patients and their families. Our team of dedicated professionals strives to create a welcoming and supportive environment for all our patients.

Job Summary:

We are seeking a highly organized and customer-focused Medical Receptionist to join our team. The ideal candidate will have excellent communication and interpersonal skills, as well as a strong understanding of medical terminology and procedures. The Medical Receptionist will be responsible for greeting patients, scheduling appointments, and maintaining patient records.

Key Responsibilities:

• Greet patients and visitors in a friendly and professional manner
• Answer phone calls and direct them to the appropriate staff member
• Schedule appointments and manage the appointment calendar
• Verify patient insurance information and collect payments
• Maintain patient records and update information as needed
• Coordinate with medical staff to ensure smooth patient flow
• Respond to patient inquiries and provide information about services
• Handle patient complaints and concerns in a timely and professional manner
• Assist with other administrative tasks as needed

Qualifications:

• High school diploma or equivalent
• Previous experience in a medical office or receptionist role preferred
• Excellent communication and customer service skills
• Proficient in Microsoft Office and electronic medical records systems
• Knowledge of medical terminology and procedures
• Strong organizational and multitasking abilities
• Ability to maintain confidentiality and handle sensitive information
• Must be able to work well in a team environment

Working Conditions:

This is a full-time, permanent position based in Durban, South Africa. The working hours are Monday to Friday, 9am to 5pm. The Medical Receptionist may occasionally be required to work evenings or weekends to cover special events or busy periods.

Benefits:

• Competitive salary
• Health insurance
• Paid time off
• Professional development opportunities
• Supportive and collaborative work environment

We value diversity and equal opportunity, and we are committed to creating an inclusive workplace for all employees.