Reservationist

HotelJobs; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

HotelJobs is seeking a Reservationist for a country house and spa in the Midlands, KwaZulu-Natal. You will oversee the bookings system, ensure high standards in Reservations and Front Office, and work with Reception staff to maximize room sales.

Responsibilities include managing bookings and payments, maintaining Opera and channels, and supporting marketing efforts. A minimum of two years in a similar role at a 4- or 5-star hotel is required. Shifts may be required.

Qualifications

• Two years minimum in the same position in a reputable 4- or 5-star hotel.
• Knowledge of bookings and front-office systems.
• Experience with Opera PMS and online channels (OTAs) preferred.

Responsibilities

• Manage accommodation, bookings and property management system to maximise sales.
• Handle bookings, payments and running of reservations within the portfolio.
• Maintain Opera system for bookings, payments, reservations, admin, filing and follow ups.

Skills

Customer care

Guest facilities and products

Basic sales and marketing

Tools

Word

Excel

Opera

Microsoft Office

Job description

We are now recruiting for a Reservationist to join our team at a Country House and Spa based in the Midlands , Kwazulu-Natal

Reporting to

• FO Manager

Accommodation

• Provided for Individual– make up of a room with kitchenette counter, bedroom and bathroom en suite. UNFURNISHED
• Electricity is deducted based on usage.
• 15 km’s from Howick (Pick ‘n Pay, Clicks, Woolworths Foods, Hospital) and 40 km’s from Pietermaritzburg.

Uniforms

• Uniforms provided for summer and winter.
• Staff to provide own stockings, shoes and belts as per requirements.

Working Week

• 5Day week – 8 days off every 4 weeks / taken each week not accumulated
• 15 days annual leave per annum

Computer Literacy

• Word, Excel, Opera required.
• Microsoft Office required.

Staff Compliment

• Works with the FO Manager and Receptionists

Overview of Job

The position will be required to manage and maintain the bookings system of the Hotel and ensure that standards are upheld at all times for Reservations and Front Office.

Specific Job Description

As a Supervisor to Receptionists, the role is to manage the accommodation, booking and property management system of the Hotel. The Reservationist will take responsibility and assist for marketing and promoting all accommodations and bookings to maximise sales and will participate in maintaining such systems. You will be responsible for bookings, payments and running of such reservations within the portfolio. You maintain systems of control, developing and updating standards. You are to maintain the Opera system as to bookings, payments, reservations, admin, filing, follow ups, confirmations, ONLINE CHANNELS, Agents, STO contracts yearly, but not limited to only such. You will also work closely with Receptionists and maintain their standards to our Guests and for the Department. Shifts may be required here aswell. The position entails a minimum of 2 years same position in a reputable 4 or 5 star Hotel.

Knowledge

• Customer care
• Guest facilities and products
• Basic Sales and marketing to sell rooms

Attributes

• Highly Developed Communication Skills
• Awareness of FO practices and procedures
• Developing and training
• Self Motivated
• Physically very fit
• Ability to work with multi-cultural team
• Strong attention to detail is of utmost importance
• Ability to maintain a booking system
• Ability to close quotes to up sales
• STRONG Multi Tasker
• Telephone skills
• Deadline driven
• Administrative skills must be strong