Guest Experience Manager – 65+ Unit Boutique Hotel

HotelJobs; Cape Town; On-site; ZAR 360,000 - 520,000; Full time

Job summary

HotelJobs in Cape Town is assisting a well-established 5-star hospitality group to recruit an experienced Front Office and Housekeeping Manager. This role requires a hands-on, highly organized leader with a proven track record managing front desk, housekeeping, and guest relations across a portfolio of 65 to 75 apartments or rooms.

You will drive seamless operations, coordinate between departments, supervise cleaning and maintenance, monitor inventories, and ensure service standards and

Qualifications

• 5 years' experience in guest accommodation, serviced apartment, or boutique hospitality.
• Proven management of front office and housekeeping across 65–75 units.
• Experience with reservations, billing, and basic occupancy reporting.
• Strong guest communication and problem-solving abilities.

Responsibilities

• Lead Front Office and Housekeeping, ensuring seamless guest experiences.
• Coordinate maintenance, cleaning, and property presentation standards.
• Oversee guest check-ins/check-outs and inventory control.
• Provide cross-department leadership and maintain financial controls.

Skills

Leadership

Guest relations

PMS knowledge

Microsoft Office

Inventory control

Communication

Problem-solving

Team coordination

Tools

NightsBridge

Opera

Job description

HotelJobs in Cape Town is assisting a well-established 5-star hospitality group to recruit an experienced Front Office and Housekeeping Manager. This role requires a hands-on, highly organized leader with a proven track record managing front desk, housekeeping, and guest relations across a portfolio of 65 to 75 apartments or rooms.

You will drive seamless operations, coordinate between departments, supervise cleaning and maintenance, monitor inventories, and ensure service standards and