Hotel Manager – 4-Star Hotel | Mthatha Eastern Cape

Jobs 4 All; Mthatha; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Jobs 4 All seeks an experienced Hotel Manager to lead daily operations of a 4-star hotel with 300+ rooms in Mthatha. You will oversee Front Office, Housekeeping, F&B, Maintenance, Security and Guest Services, ensuring outstanding guest satisfaction and adherence to service standards.

The role requires strong leadership, financial acumen and the ability to drive occupancy and profitability while managing large teams and maintaining compliance with health, safety and hospitality regulations.

Qualifications

• Experience in a senior operational role within a 4-star hotel.
• Knowledge of front office, housekeeping, F&B and hotel operations.
• Strong financial and budget management experience.

Responsibilities

• Oversee day-to-day operations of a 4-star hotel with 300+ rooms.
• Coordinate Front Office, Housekeeping, F&B, Maintenance, Security and Guest Services.
• Lead and develop departmental managers and staff.
• Monitor occupancy, room rates, revenue and performance.
• Drive guest satisfaction and quality standards across all departments.
• Manage budgets, costs and supplier relationships.
• Ensure health, safety and regulatory compliance.

Skills

Leadership

People management

Communication

Interpersonal skills

Problem solving

Attention to detail

Operational planning

Staff development

Decision making

Team management

Customer service excellence

PMS knowledge

Budget reporting

Education

Hospitality Management degree

Hotel Management qualification

Tools

Property Management System (PMS)

Job description

Key responsibilities

• Oversee the overall day-to-day operations of a 4-star hotel with 300+ rooms.
• Manage and coordinate all operational departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, Security and Guest Services.
• Ensure consistently high levels of guest satisfaction and service delivery.
• Maintain and enforce 4-star hotel service, cleanliness and operational standards.
• Lead, manage, motivate and develop departmental managers and employees.
• Conduct regular operational meetings with departmental heads.
• Monitor room occupancy, average room rates, revenue and overall hotel performance.
• Work closely with reservations and sales teams to maximise occupancy and revenue.
• Manage hotel budgets, operational expenditure and departmental costs.
• Monitor payroll, staffing levels and productivity.
• Ensure effective stock control, purchasing and supplier management.
• Monitor Food & Beverage performance, stock levels, wastage and profitability.
• Manage guest complaints professionally and ensure prompt resolution.
• Conduct regular property inspections to ensure rooms, public areas and facilities are maintained to the required standard.
• Ensure preventative maintenance programmes are implemented and monitored.
• Ensure compliance with health and safety, fire, security and hospitality regulations.
• Ensure hotel policies, procedures and operating standards are consistently followed.
• Monitor guest reviews and implement corrective actions where required.
• Recruit, train, coach and manage hotel employees.
• Conduct performance reviews and address disciplinary or performance-related matters when required.
• Prepare and review operational and management reports.
• Identify opportunities to improve hotel profitability, productivity and guest satisfaction.
• Work closely with senior management/owners regarding operational performance and strategic objectives.
• Ensure the hotel remains competitive within the local hospitality market.

Requirements

• Relevant qualification in Hospitality Management, Hotel Management, Tourism or a related field will be advantageous.
• Minimum 5 years' hotel management experience in a senior operational position.
• Previous Hotel Manager, Operations Manager, Deputy General Manager or General Manager experience preferred.
• Experience within a 4-star hotel environment is essential.
• Experience managing a large hotel/property, preferably 200+ rooms.
• Experience within a 300+ room hotel will be highly advantageous.
• Strong knowledge of Front Office, Housekeeping, Food & Beverage and hotel operations.
• Strong financial and budget management experience.
• Good understanding of hotel revenue, occupancy, cost control and profitability.
• Experience managing large teams and departmental managers.
• Strong leadership and people-management skills.
• Excellent guest relations and problem-solving abilities.
• Strong communication and interpersonal skills.
• Computer literate with experience using hotel/property management systems.
• Ability to work under pressure within a busy hospitality environment.
• Willingness to work flexible hours, including weekends and public holidays when operationally required.
• Must be willing to be based in Mthatha or relocate to Mthatha.

Key competencies

• Leadership and team management
• Hotel operations management
• Guest service excellence
• Financial and budget management
• Revenue and cost controlStaff development and performance management
• Problem-solving and decision-making
• Attention to detail
• Operational planning
• Communication and interpersonal skills
• Conflict resolution
• Ability to work under pressure