4-Star Hotel Operations Leader | Guest Experience & Profit

Jobs 4 All; Mthatha; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Jobs 4 All seeks an experienced Hotel Manager to lead daily operations of a 4-star hotel with 300+ rooms in Mthatha. You will oversee Front Office, Housekeeping, F&B, Maintenance, Security and Guest Services, ensuring outstanding guest satisfaction and adherence to service standards.

The role requires strong leadership, financial acumen and the ability to drive occupancy and profitability while managing large teams and maintaining compliance with health, safety and hospitality regulations.

Qualifications

• Experience in a senior operational role within a 4-star hotel.
• Knowledge of front office, housekeeping, F&B and hotel operations.
• Strong financial and budget management experience.

Responsibilities

• Oversee day-to-day operations of a 4-star hotel with 300+ rooms.
• Coordinate Front Office, Housekeeping, F&B, Maintenance, Security and Guest Services.
• Lead and develop departmental managers and staff.
• Monitor occupancy, room rates, revenue and performance.
• Drive guest satisfaction and quality standards across all departments.
• Manage budgets, costs and supplier relationships.
• Ensure health, safety and regulatory compliance.

Skills

Leadership

People management

Communication

Interpersonal skills

Problem solving

Attention to detail

Operational planning

Staff development

Decision making

Team management

Customer service excellence

PMS knowledge

Budget reporting

Education

Hospitality Management degree

Hotel Management qualification

Tools

Property Management System (PMS)

Job description

Jobs 4 All seeks an experienced Hotel Manager to lead daily operations of a 4-star hotel with 300+ rooms in Mthatha. You will oversee Front Office, Housekeeping, F&B, Maintenance, Security and Guest Services, ensuring outstanding guest satisfaction and adherence to service standards.

The role requires strong leadership, financial acumen and the ability to drive occupancy and profitability while managing large teams and maintaining compliance with health, safety and hospitality regulations.