Guest Experience Leader – Elevate Service & Loyalty

Placements24; Upington; Sur place; ZAR 350 000 - 500 000; Plein temps

Résumé du poste

Placements24 is seeking a Guest Experience Manager for a highly-rated hotel in Upington, Northern Cape. You will lead guest experience initiatives and ensure memorable stays by proactively addressing guest needs.

You will oversee guest satisfaction programs, manage guest feedback, resolve issues, and implement service standards to elevate service quality and guest loyalty. Join a dynamic hospitality team in Upington, offering an engaging work environment, opportunities to drive guest-centric

Responsabilités

• Oversee guest satisfaction initiatives to enhance the guest experience.
• Manage guest feedback and actively address concerns to improve service.
• Resolve issues promptly and collaborate with teams to implement service standards.
• Drive hotel-wide standards to ensure consistent, memorable stays.

Description du poste

Guest Experience Manager - Hotel

Our client, a highly-rated hotel, is seeking an enthusiastic and guest-focused Guest Experience Manager to join their team in Upington, Northern Cape . This role is dedicated to ensuring every guest enjoys an exceptional and memorable stay by proactively identifying and addressing their needs. You will be responsible for overseeing guest satisfaction initiatives, managing feedback, resolving issues, and implementing service standards