Hotel General Manager - Port Elizabeth

Placements24; Gqeberha; On-site; ZAR 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Performance-based bonus

Health benefits (medical, dental, and視

Executive training programs

Relocation assistance

Job summary

Placements24 is seeking a seasoned Hotel General Manager for a flagship property in Port Elizabeth.

The role requires strong leadership, extensive operational and financial expertise, and a strategic plan to maximize profitability while maintaining exceptional service standards. You will oversee all hotel departments, drive revenue, and lead a high-performing team to deliver outstanding guest experiences.

Qualifications

• Minimum 5 years of experience as a Hotel General Manager or senior executive.
• Proven track record of driving revenue growth, controlling costs, and improving operational efficiency.
• Exceptional leadership, communication, and interpersonal skills.
• In-depth knowledge of hotel operations, sales, marketing, and financial management.

Responsibilities

• Oversee all hotel operations including front office, housekeeping, food & beverage, sales, and maintenance.
• Develop and implement strategic business plans to achieve revenue and profitability goals.
• Ensure delivery of outstanding guest service and high satisfaction ratings.
• Manage the hotel's financial performance, including budgeting, forecasting, and cost control measures.
• Lead, motivate, and develop a high-performing team of department managers and staff.
• Maintain the property's physical condition and ensure compliance with health, safety, and regulatory standards.

Skills

Leadership

Communication

Interpersonal skills

Sales

Marketing

Financial management

Education

Bachelor's degree in Hospitality Management or related business field

Job description

About the Role

Our client is seeking a seasoned and results-oriented Hotel General Manager to lead their flagship property in Port Elizabeth. This executive position demands strong leadership skills, extensive operational expertise, and a strategic vision for maximizing profitability while upholding exceptional standards of service and guest satisfaction. You will be responsible for the overall management of all hotel departments, ensuring operational efficiency, financial success, and a positive work environment for the staff. The successful candidate will have a deep understanding of the hospitality industry and a commitment to excellence in all facets of hotel operations.

Key Responsibilities

• Oversee all aspects of hotel operations, including front office, housekeeping, food and beverage, sales, and maintenance.
• Develop and implement strategic business plans to achieve revenue and profitability goals.
• Ensure the delivery of outstanding guest service, maintaining high satisfaction ratings and addressing any issues promptly.
• Manage the hotel's financial performance, including budgeting, forecasting, and cost control measures.
• Lead, motivate, and develop a high-performing team of department managers and staff.
• Maintain the property's physical condition and ensure compliance with all health, safety, and regulatory standards.

Requirements

• Minimum of 5 years of experience as a Hotel General Manager or a senior executive role in a similar capacity.
• Proven track record of success in driving revenue growth, controlling costs, and improving operational efficiency.
• Exceptional leadership, communication, and interpersonal skills.
• In-depth knowledge of hotel operations, sales, marketing, and financial management.
• Strong problem-solving abilities and strategic planning capabilities.
• Bachelor's degree in Hospitality Management or a related business field is required.

Benefits

• Highly attractive salary and comprehensive performance-based bonus program.
• Opportunity to manage a prestigious hotel in a key coastal city.
• Full suite of health benefits, including medical, dental, and vision coverage.
• Generous paid time off and relocation assistance if applicable.
• Access to executive training programs and career development pathways.