Hospitality IT Support Intern

Babylonstoren; Franschhoek; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Babylonstoren is seeking a Junior IT Technician to join our IT team. This internship is ideal for a recent IT graduate or someone pursuing a diploma who wants practical experience in a hospitality environment.

You will support day-to-day IT across the farm, hotel, restaurant and back office, learning about hardware, networks, Microsoft 365, server administration and hospitality systems such as Simphony POS and OPERA PMS, under guidance.

Qualifications

• A relevant IT qualification, or currently working towards a diploma or degree in Information Technology, Computer Science or a related field.
• Basic knowledge of Windows operating systems and Microsoft Office applications.
• A basic understanding of computer hardware, software installation and troubleshooting.
• Familiarity with networking concepts, including TCP/IP, Wi-Fi and network connectivity.
• Good communication and interpersonal skills, with a helpful and service-oriented approach.
• Strong attention to detail and the ability to stay organised.
• A willingness to learn, ask questions and develop practical technical skills.
• The ability to work independently on assigned tasks and collaboratively within a team.

Responsibilities

• Assist employees with everyday IT queries and troubleshoot basic hardware, software and connectivity issues.
• Help install, configure and maintain desktops, laptops, printers and other IT equipment.
• Assist with Microsoft 365 support, including Outlook, Teams, SharePoint and OneDrive.
• Support user account setup and access administration under the guidance of the IT team.
• Assist with network and Wi-Fi troubleshooting, escalating complex issues when necessary.
• Help support hotel and restaurant systems, including POS terminals, printers and related devices.
• Gain practical exposure to Windows Server, Active Directory, DNS, DHCP and Group Policy.
• Assist with routine system checks, software updates, backup monitoring and IT equipment records.
• Log support requests and document troubleshooting steps and resolutions.
• Help employees understand basic system functions and good IT practices.
• Follow IT security procedures and handle user information confidentially.

Skills

Windows OS basics

Microsoft Office

Networking basics

Team communication

Willingness to learn

Attention to detail

Education

Relevant IT qualification or diploma/degree

Tools

Microsoft 365

Windows Server

Active Directory

DNS/DHCP

Simphony POS familiarity

PowerShell basics

Job description

Babylonstoren is seeking a Junior IT Technician to join our IT team. This internship is ideal for a recent IT graduate or someone pursuing a diploma who wants practical experience in a hospitality environment.

You will support day-to-day IT across the farm, hotel, restaurant and back office, learning about hardware, networks, Microsoft 365, server administration and hospitality systems such as Simphony POS and OPERA PMS, under guidance.