Hospitality Floor Manager — Lead Guest Experience & Service

HotelJobs; Newcastle; On-site; ZAR 180,000 - 300,000; Full time

Job summary

HotelJobs is seeking an experienced Hospitality Floor Manager for a boutique hotel with an onsite fine dining restaurant and conference facilities. The role involves leading daily floor operations, coordinating service, managing reservations, and ensuring a seamless, memorable dining experience for guests.

You will inspire staff, maintain high standards of quality and presentation, and handle guest feedback with professionalism while working evenings and weekends as required.

Qualifications

• 2-5 years experience in a busy restaurant or hospitality environment.
• Strong leadership and team development skills.
• Outstanding communication and problem-solving abilities.
• A hands-on, positive attitude with attention to detail.
• Flexibility to work evenings and weekends.
• Knowledge of Micros & Opera is advantageous.

Responsibilities

• Oversee daily floor operations and lead from the front.
• Coordinate service, manage reservations, and ensure guest satisfaction.
• Handle guest feedback professionally and maintain high standards of quality and presentation.

Skills

Leadership

Team Development

Communication

Problem Solving

Detail Orientation

Flexibility

Experience 2-5 years

Micros

Opera

Tools

Micros

Opera

Job description

HotelJobs is seeking an experienced Hospitality Floor Manager for a boutique hotel with an onsite fine dining restaurant and conference facilities. The role involves leading daily floor operations, coordinating service, managing reservations, and ensuring a seamless, memorable dining experience for guests.

You will inspire staff, maintain high standards of quality and presentation, and handle guest feedback with professionalism while working evenings and weekends as required.