Front of House Lead - Luxury Co-working, Cape Town

HotelJobs; Cape Town; On-site; ZAR 180,000 - 270,000; Full time

Benefits offered by this job

Live-out position

Market-related salary (DOE)

Cape Town location

Job summary

HotelJobs in Cape Town is seeking a professional Front of House Lead to oversee reception operations at a luxury coworking and hospitality‑style workspace. You will be the public face of the team, managing enquiries, bookings, and daily member activities.

The role combines hospitality leadership with operational discipline, supporting the General Manager and ensuring seamless day‑to‑day operations, events, tours, and guest experiences while upholding standards of service and presentation.

Qualifications

• Matric / NQF 4 or equivalent; hospitality or business qualification advantageous.
• 3+ years' front-of-house, reception, hospitality, or customer-facing operational experience.
• Proven ability to run a busy reception independently.
• Experience with coworking or member management platforms and booking systems advantageous.

Responsibilities

• Serve as the primary contact for members, visitors, suppliers, and guests.
• Greet arrivals with warmth, confidence, and professionalism.
• Manage reception enquiries via phone, email, WhatsApp, and in person.
• Own the Member Portal and internal communication channels.
• Manage hot desk, meeting room, and shared space bookings.
• Track member check-ins, visitor logs, and reception activity.
• Log and escalate facilities requests, ensuring timely resolution.
• Support onboarding of new clients and build strong member relationships.
• Ensure meeting rooms are set up, stocked, and presentation-ready.
• Lead workspace tours and act as front-of-house contact during events.
• Maintain clear communication with the wider team on catering, IT, and facilities.
• Uphold cleanliness and hygiene standards across reception and workspace.
• Communicate daily expenses and finance-related activity to Finance Manager.

Skills

Front of house leadership

Communication skills

Customer service

Office software proficiency

Education

Matric / NQF 4

Hospitality/business qualification advantageous

Tools

Booking systems

Member management platforms

Microsoft Office

Google Workspace

Job description

HotelJobs in Cape Town is seeking a professional Front of House Lead to oversee reception operations at a luxury coworking and hospitality‑style workspace. You will be the public face of the team, managing enquiries, bookings, and daily member activities.

The role combines hospitality leadership with operational discipline, supporting the General Manager and ensuring seamless day‑to‑day operations, events, tours, and guest experiences while upholding standards of service and presentation.