Help Desk Analyst - Entry Level

Placements24; Richards Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Basic medical coverage

Employee assistance program

Provident fund contributions

On-the-job training and mentorship

Hybrid work days

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, is seeking an enthusiastic Entry-Level Help Desk Analyst to join our IT support team. This hybrid role combines in-office collaboration with remote work on designated days, offering hands-on experience with hardware, software, and network issues.

You will resolve first-line technical issues, document activities, assist in IT asset management, and escalate complex problems as needed.

Qualifications

• A strong passion for technology and a foundational understanding of computer systems and networks.
• Excellent communication and interpersonal skills, with a patient and helpful demeanor.
• Basic knowledge of operating systems (Windows) and common applications (Microsoft Office) and hardware.
• Ability to follow documented procedures and troubleshoot systematically.
• Strong organizational skills and the ability to manage multiple tasks.
• Willingness to learn and adapt to new technologies.
• Previous customer service or IT support experience is a plus, but not mandatory.
• A relevant IT qualification or ongoing IT studies would be advantageous.
• Ability to work effectively in a hybrid team environment.

Responsibilities

• Respond to and resolve incoming support requests from users via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues for company employees.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Provide basic technical training and support to end-users on standard applications and hardware.
• Document all support activities, resolutions, and technical issues in the help desk system.
• Assist in managing IT assets, including inventory and deployment of new equipment.
• Escalate complex issues to senior IT staff or external vendors when necessary.
• Participate in maintaining IT documentation and knowledge base.
• Contribute to maintaining a secure and efficient IT environment.

Skills

Tech passion

Communication

Windows OS basics

Troubleshooting basics

Multitasking

Education

IT qualification or ongoing IT studies

Job description

About the Role

Our client, a growing logistics company, is seeking an enthusiastic Entry-Level Help Desk Analyst to join their IT support team in Richards Bay, KwaZulu-Natal. This is an excellent opportunity for someone passionate about technology to kickstart their career in IT support. You will be responsible for providing first-line technical assistance to internal staff, resolving hardware and software issues, and ensuring the smooth operation of our IT infrastructure. This hybrid role combines essential in-office collaboration with the flexibility of working from home on designated days. You will gain hands-on experience with a variety of technologies and systems, working under the guidance of experienced IT professionals. We are dedicated to nurturing talent and providing a supportive environment for learning and development. If you are a problem-solver with a desire to help others and a keen interest in technology, this role is for you.

Key Responsibilities

• Respond to and resolve incoming support requests from users via phone, email, and ticketing system.


• Diagnose and troubleshoot hardware, software, and network issues for company employees.


• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.


• Provide basic technical training and support to end-users on standard applications and hardware.


• Document all support activities, resolutions, and technical issues in the help desk system.


• Assist in managing IT assets, including inventory and deployment of new equipment.


• Escalate complex issues to senior IT staff or external vendors when necessary.


• Participate in maintaining IT documentation and knowledge base.


• Contribute to maintaining a secure and efficient IT environment.

Requirements

• A strong passion for technology and a foundational understanding of computer systems and networks.


• Excellent communication and interpersonal skills, with a patient and helpful demeanor.


• Basic knowledge of operating systems (Windows primarily), common software applications (e.g., Microsoft Office Suite), and hardware components.


• Ability to follow documented procedures and troubleshoot systematically.


• Strong organizational skills and the ability to manage multiple tasks.


• Willingness to learn and adapt to new technologies.


• Previous experience in a customer service or IT support role is a plus, but not mandatory.


• A relevant IT qualification or ongoing IT studies would be advantageous.


• Ability to work effectively in a hybrid team environment.

Benefits

Our client offers an entry-level salary designed to be competitive for individuals starting their IT careers. The package includes basic medical coverage and access to a company-provided employee assistance program. Contributions to a provident fund are made. Opportunities for professional development are provided through on-the-job training, mentorship from senior IT staff, and support for relevant certifications. This hybrid role offers the convenience of both remote and in-office work days, allowing for flexibility. The office is located in Richards Bay, KwaZulu-Natal, with accessible facilities. We believe in growing our talent from within and offer clear career progression pathways. This is a great opportunity to build a solid foundation in IT support.