Healthcare Receptionist / Administration

Faircape Health; Wes-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Market-related salary

Quarterly bonuses

Long-service leave

Subsidised meals on duty

Wellness initiatives

Career development opportunities

Supportive MDT environment

Western Cape healthcare org

Job summary

Faircape Health's Heritage Manor in Somerset West is seeking an organised Healthcare Receptionist/Administrator to manage the front desk, greet patients, answer calls, relay messages and coordinate admin tasks. This permanent role requires previous receptionist or administrative experience; healthcare experience is advantageous, with a focus on customer service, accuracy and professionalism.

Working hours are roster-based: 16.25 shifts per month, 07h00–19h00, including weekends and public

Qualifications

• Previous receptionist or administrative experience.
• Experience in a hospital, healthcare or medical environment is advantageous.
• A relevant administration qualification will be advantageous.

Responsibilities

• Welcome and greet patients, visitors and contractors professionally.
• Answer and direct telephone calls promptly and courteously.
• Relay messages accurately via written, verbal and electronic communication.
• Receive, stamp and distribute incoming mail daily.
• Ensure professional communication throughout the facility.
• Monitor diaries for appointments and instruct relevant departments.
• Prepare starter packs for new employees and assist with fingerprint registration.
• Perform reception and administrative duties to ensure smooth operations.
• Attend to deliveries, maintenance contractors and service providers.
• Support the administration team with general duties.

Skills

Excellent organisational skills

Administrative skills

Verbal and written communication

Customer service

Interpersonal skills

Professional and approachable

Attention to detail

Teamwork and independence

Education

Administration qualification

Tools

Google Workspace

Job description

Faircape Health is extending our subacute care and rehabilitation services to Heritage Manor, our long-term healthcare centre situated in Somerset West. We provide exceptional care for patients requiring short-term rehabilitation, long-term care, dementia care, respite care and palliative care within a secure, supportive and nurturing environment.

Our world-class healthcare services bridge the gap between hospital and home. Through our highly collaborative Multidisciplinary Team (MDT) of doctors, nurses, therapists, pharmacists and healthcare professionals, we are committed to delivering exceptional clinical outcomes and patient-centred care.

We are looking for an organised, professional and customer-focused Healthcare Receptionist/Administrator to join our team at Heritage Manor on a permanent basis.

If you enjoy administration, thrive in a healthcare environment and have a passion for providing exceptional service to patients, families and visitors, we'd love to hear from you.

Duties will include, but not be limited to:

• Welcome and greet all patients, visitors and contractors in a professional and friendly manner.
• Answer and direct telephone calls promptly, efficiently and courteously.
• Receive and relay messages accurately via written, verbal and electronic communication.
• Receive, stamp and distribute incoming mail daily.
• Ensure professional communication throughout the healthcare facility.
• Monitor diaries for appointments, messages and instructions, ensuring information is communicated to the relevant departments.
• Prepare starter packs for new employees and assist with fingerprint registration where applicable.
• Perform reception and administrative duties to ensure the efficient operation of the reception area.
• Attend to deliveries, maintenance contractors and service providers entering the facility.
• Support the administration team with general administrative duties as required.

Requirements

• Previous experience in a similar receptionist or administrative role.
• Experience within a hospital, healthcare or medical environment will be advantageous.
• A relevant administration qualification will be advantageous.

Skills and Knowledge

• Computer literate (Google Workspace experience advantageous).
• Excellent organisational and administrative skills.
• Strong verbal and written communication skills.
• Customer service orientated.
• Excellent interpersonal skills.
• Professional, well presented and approachable.
• High level of accuracy and attention to detail.
• Able to work independently as well as within a team.
• Reliable, accountable and dependable.

Specific Requirements

• Excellent and contactable references.
• Clear criminal record.
• Clear credit record.

Working Hours

This is a roster-based position. You will work 16.25 shifts per month, including weekends and public holidays where required.

Shift times: 07h00 - 19h00.

Why Join Faircape?

At Faircape, we believe our people are our greatest asset. We offer a supportive working environment where employees can grow professionally while making a meaningful difference in the lives of our patients.

Our benefits include:

• Market-related salary.
• Quarterly performance bonuses (where applicable).
• Long-service leave rewards.
• Subsidised meals while on duty.
• Employee wellness initiatives.
• Opportunities for ongoing learning and career development.
• Supportive multidisciplinary working environment.
• The opportunity to work within one of the Western Cape's leading healthcare organisations.

To learn more about Faircape and our healthcare services, visit Faircape.

If you do not hear from us within two weeks of the closing date, please consider your application unsuccessful.