Receptionist - Unicare Parklands

Clicks Group Limited; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Clicks Group Limited seeks a receptionist for Unicare 24 Hour Pharmacy in Parklands (Cape Town). The role focuses on frontline customer service, handling calls and appointments, and cash processing with confidentiality.

Essential: Grade 12, experience in pharmacy/clinic or medical office; Desirable: retail experience. Must be able to work shifts until 8pm and sustain high service levels.

Qualifications

• Excellent customer service and client care.
• Strong understanding of clinic operations and patient confidentiality.
• Computer literacy including appointment systems and basic office applications.
• Numeracy skills and accuracy in handling financial transactions.

Responsibilities

• Provide frontline services to clients and visitors.
• Manage co-payments, receipts, deposits, and cash invoices.
• Answer calls, screen and transfer when needed; book/reschedule appointments.
• Maintain confidentiality and assist staff with professional empathy.
• Support clinic with general administrative duties as required.

Skills

Customer service

Frontdesk/telephone handling

Cash handling

Computer literacy

Education

Grade 12

Tools

Appointment systems

Job description

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

Unicare is currently seeking to appoint a receptionist that is passionate about customer service. The role will be based at Unicare 24 Hour Pharmacy in Parklands and will report to the Frontshop Manager/ Clinic Manager.

Key responsibilities:

• Provide professional frontline services to clients/ visitors both telephonically and in person
• Obtains co-payments for specified medical procedures and ensure accurate processing of medical aid and cash invoices
• Issue receipts, manage deposits and ensure the accurate financial records
• Performs general administrative duties as required
• Manage incoming calls, including answering the switchboard, screening, and transferring calls appropriately
• Handle basic enquiries and take accurate messages for staff members
• Welcome and direct visitors to their meeting or appointment.
• Monitor and write up orders for colostomy products
• Ensure compliance with cash up and safe cash handling procedures at all times
• Book, reschedule, and cancel appointments accurately while maintaining confidentiality
• Assist clients with empathy, professionalism and efficiency in high pressure situations
• Essential: Previous experience in a pharmacy, clinic or medical office
• Desirable: Previous experience in a retail environment
• Education: Grade 12

Knowledge & Skills

• Excellent customer service and client care
• Strong understanding of clinic operations and patient confidentiality (Knowledge of HIPAA compliance or local privacy laws)
• Computer literacy including typing appointment systems and basic office applications
• Booking, rescheduling, and cancelling appointments accurately.
• Numeracy skills and accuracy in handling financial transactions
• Strong communication and interpersonal skills, both verbal and written
• Proficiency in handling sensitive or anxious clients with empathy and professionalism
• Answering phones, emails, and questions clearly and politely
• Understanding of client confidentiality and professionalism

Working Times:

Must be available to work shifts up until 8pm