Medical Receptionist

Persona Staff; Wes-Kaap; On-site; ZAR 201,000 - 279,000; Full time

Job summary

Persona Staff is seeking a friendly and efficient receptionist/administrative assistant for on-site work in South Africa. You will welcome patients, register details, manage files in Vericlaim software, handle enquiries, and support a busy medical practice.

The role requires fluency in Afrikaans and English, Grade 12, MS Word/Excel/Outlook proficiency, and a careful, professional approach to confidential information. On-site position with opportunities to contribute to patient care.

Qualifications

• Grade 12 / National Senior Certificate.
• Fluent in Afrikaans and English (read, write and speak).
• Previous reception or administrative experience.
• Strong computer literacy with good working knowledge of Word, Excel and Outlook.
• Excellent verbal and written communication skills.
• Ability to work independently and take initiative.
• Ability to work effectively under pressure and manage multiple tasks.
• High level of accuracy and attention to detail.
• Professional, reliable and well-presented.
• On-site work—not remote.

Responsibilities

• Welcome and assist patients in a friendly, professional and compassionate manner.
• Register patients and ensure information is accurately captured and maintained.
• Open and maintain patient files on Vericlaim medical software.
• Handle patient enquiries via telephone, email and WhatsApp.
• Manage the specialist's diary and schedule appointments.
• Monitor and manage the patient waiting list and contact patients when appointments are available.
• Coordinate equipment servicing and facility maintenance requests.

Skills

Afrikaans

English

Communication

Organisational skills

Multitasking

Microsoft Word

Microsoft Excel

Microsoft Outlook

Customer service

Reception experience

Education

Grade 12 / National Senior Certificate

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Responsibilities

• Welcome and assist patients in a friendly, professional and compassionate manner.
• Register patients and ensure that all required information is accurately captured and maintained on file, including:
  • Patient details and contact information
  • Residential address
  • Medical aid details
  • Referring doctor information
  • Referral letters
  • Reason for consultation
  • Other relevant medical and administrative documentation
• Open and maintain patient files on Vericlaim medical software.
• Manage patient enquiries via telephone, email and WhatsApp promptly and professionally.
• Answer incoming calls, take messages and direct calls to the appropriate person.
• Manage the specialist's diary and schedule appointments according to instructions.
• Monitor and manage the patient waiting list and contact patients when appointments become available.
• Handle patient complaints and concerns with empathy, professionalism and discretion, escalating matters where necessary.
• Request and coordinate medical records, reports and imaging from external facilities.
• Liaise with referring doctors and their practices regarding referrals, documentation and patient information.
• Assist with patient billing, medical aid claims and the allocation of payments to patient accounts, or be willing to learn these processes.
• Order and maintain office and medical stationery and supplies.
• Coordinate equipment servicing and facility maintenance requests when required.
• Maintain strict confidentiality when handling patient information, medical records and sensitive documentation.
• Communicate effectively and work collaboratively with doctors and other practice staff.
• Assist with general administrative duties to support the efficient operation of the practice.
• Ensure a high standard of accuracy and professionalism is maintained at all times.

Requirements

• Grade 12 / National Senior Certificate.
• Fluent in Afrikaans and English – read, write and speak.
• Previous reception or administrative experience.
• Strong computer literacy with good working knowledge of:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
• Excellent verbal and written communication skills.
• Ability to work independently and take initiative.
• Ability to work effectively under pressure and manage multiple tasks.
• High level of accuracy and attention to detail.
• Professional, reliable and well-presented.
• Compassionate and patient-focused approach.
• Must be comfortable working on-site; this is not a remote position.