Reception Administrator

Mediclinic International; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Mediclinic Panorama in Cape Town is seeking a receptionist/administrator to support patient admissions and discharges. You will help manage bookings, ensure accuracy in patient administration, and support cash handling while maintaining confidentiality.

The role requires Grade 12 or equivalent and experience in private healthcare settings is preferred. This on-site permanent position offers opportunities within Mediclinic Southern Africa's patient services team.

Qualifications

• Essential education: Grade 12 or equivalent.
• Experience with patient admissions and discharge processes is preferred.

Responsibilities

• Ensure admissions (pre-admissions/bookings) are captured and processed per procedure.
• Identify and prevent financial risks by adherING to policies and procedures.
• Ensure an effective discharge process per the Patient Administration Manual.

Skills

Admissions & discharges

Cash handling

Confidentiality

AS400 patient administration

ICD CPT codes

Communication

Education

Grade 12 or equivalent

Tools

AS400

Debtpack Enquiry

Hospital switchboard systems

Job description

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Mediclinic Panorama| Panorama, Cape Town | South Africa

Closing date: 17/09/2026
Number of positions: 1
Recruiter name: Philippa Vanda Botha
Reference number: 73620
Workplace Type:On-site
Permanent

MAIN PURPOSE OF JOB

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

KEY RESPONSIBILITY AREAS

Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure

Identify and prevent financial risks by adhering to policies and procedures

Ensure an effective discharge process as per the Patient Administration Manual

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12 or equivalent

DESIRED EDUCATION: None

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: None

DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

REQUIRED JOB SKILLS AND KNOWLEDGE

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• ICD and CPT codes
• Medical Aid Schemes and the Private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.