Health-Tech Client Success Manager

Different Technologies Pty Ltd.; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Industry-leading compensation

Travel opportunities together with the

Latest equipment & remote setup

Job summary

VALD is seeking a Client Success Manager in Cape Town or surrounding areas to guide clients in implementing VALD technology and ensuring ongoing success. You will manage onboarding, build strong relationships, and identify growth opportunities while coordinating with internal teams.

Ideal candidates have physiotherapy, exercise physiology, or sports science backgrounds, and are adept at communication, organization, and problem-solving.

Qualifications

• Must have used VALD Technology in current or previous role.
• Ability to understand and share the client’s perspective and challenges.
• Excellent grammar, spelling, and proofreading skills.

Responsibilities

• Onboard clients and ensure successful implementation of VALD systems.
• Build strong client relationships via online methods and occasional face-to-face meetings.
• Identify client support needs and opportunities for growth.
• Deliver online client presentations using Microsoft Teams.
• Track activity and report using SaaS tools like HubSpot and Microsoft Suite.
• Manage multiple assignments and support requests independently or with team members.

Skills

Empathy

Communication

Relationship-building

Attention to detail

Critical thinking

Adaptable

Time management

VALD systems

Education

Physiotherapist

Exercise Physiologist

Sports Scientist

Tools

HubSpot

Microsoft Teams

Microsoft Office

Email

Job description

VALD is seeking a Client Success Manager in Cape Town or surrounding areas to guide clients in implementing VALD technology and ensuring ongoing success. You will manage onboarding, build strong relationships, and identify growth opportunities while coordinating with internal teams.

Ideal candidates have physiotherapy, exercise physiology, or sports science backgrounds, and are adept at communication, organization, and problem-solving.