Client Success Manager

Vald Performance Pty; Cape Town; On-site; ZAR 540,000 - 760,000; Full time

Benefits offered by this job

Industry-leading compensation

The opportunity to work in a company

Learn from high-performing individuals

Be part of a down-to-earth, inclusive,

Regular travel opportunities to get/at

The latest equipment and remote setup

Job summary

VALD is seeking a Client Success Manager in Cape Town to support health and performance professionals in adopting VALD technology. You will manage an assigned client portfolio, drive onboarding, and ensure seamless use of VALD systems.

The role emphasizes building strong client relationships, identifying growth opportunities, and delivering proactive support via online meetings and occasional face-to-face interactions with clients.

Qualifications

• Must have used VALD Technology in a current or prior role.
• Excellent grammar, spelling and proofreading skills.
• Ability to understand client perspectives and challenges.
• Proven ability to build positive relationships quickly.
• Willingness to learn new skills and processes and adapt.

Responsibilities

• Manage client onboarding and ensure successful VALD system implementation.
• Build strong client relationships through online methods and occasional in-person meetings.
• Identify client needs and opportunities for growth.
• Deliver online client presentations using Teams.
• Track activity and report using SaaS tools such as HubSpot and Microsoft Suite.
• Handle multiple assignments and field support requests independently or with teammates.

Skills

Client onboarding

Relationship building

Communication skills

Time management

Problem solving

Adaptability

Education

Physiotherapist or Exercise Physiologist or Sports Scientist degree

Tools

VALD systems

HubSpot

Microsoft Office / Microsoft 365

Job description

About the VALD Client Success Team

Are you a health or performance professional thinking about a career change? Are you passionate about how technology can help progress your profession?

If you have experience working in a clinical or high-performance setting and are a physiotherapist or an athletic trainer a role as a Client Success Manager at VALD could be the change you need!

Our Client Success team is dedicated to assisting clients in implementing and embedding VALD technology. It all starts with seamless onboarding for new clients, which ensures they have all the tools they need to start using VALD products successfully. The Client Success team continues to support the client throughout their journey with VALD.

We are looking for someone to join our team in Cape Town or surrounding.

What you will do

As a Client Success Manager at VALD, you will work directly with an assigned portfolio of clients as the VALD subject matter expert and strive for the highest level of client satisfaction in the delivery of services. On a day-to-day basis, you will:

• Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully.
• Build strong relationships with clients through online methods and occasionally face-to-face.
• Identify client support needs and opportunities for growth.
• Online client presentations using Microsoft Teams.
• Regular activity tracking and reporting, using SaaS applications – HubSpot, Microsoft Suite, Email.
• Manage multiple assignments and support requests simultaneously while working independently or with other team members.

Critical requirements for this role

• You must have used VALD Technology in your current or previous role.
• The ability to understand and share the client’s perspective and challenges.
• Excellent grammar, spelling, and proofreading skills.
• Demonstrated ability to build positive relationships quickly.
• The ability to think outside of the box to find appropriate solutions.
• Adaptable and willing to learn new skills and processes.
• Become an expert on VALD systems.

Is this you?

We are looking for a physiotherapist, exercise physiologist or sports scientist looking to make a change or, quite simply, a go-getter who is excellent with people—someone with a can-do attitude and who is interested in technology and helping clients implement systems and solutions.

You will be a self-starter who is comfortable supporting and educating our amazing clients. You’ll need great organizational and communication skills, as you'll work with many internal and external stakeholders. Ideally, you have:

• Empathy
• Excellent communication skills – both verbal and written.
• Demonstrated ability to build positive relationships quickly.
• Attention to detail and a commitment to quality control.
• Strong critical thinking, analytical, and strategic problem-solving skills.
• Adaptable and willing to learn new skills and processes.
• Highly organized with practical time management skills.
• Prior experience using VALD systems.

It’s not expected that any single candidate would check every box here. Research shows that while men and women share similarities in how they look for jobs, women may hold back if they don’t meet 100% of the criteria, while men usually apply after completing about 60%.

Why VALD?

VALD is the world leader in musculoskeletal technology, providing innovative human-measurement technology to over 10,000 organizations around the world including some of the world's most elite sporting teams, universities and Defense departments. If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD products.

Eight years on from its humble beginnings around a share-house dining room table in Brisbane, Australia, VALD has grown to a team of over 300 team members in over 30 countries, with four offices across Australia, the UK and USA. Named in LinkedIn's Top 25 Startups for 2022 in Australia, VALD's best asset is not our technology but our people and culture. We have a range of benefits we offer to our team, such as:

• Industry-leading compensation
• The opportunity to work in a company that is redefining allied healthcare.
• Learn from a range of high-performing individuals and teams across various disciplines.
• Be part of a down-to-earth, inclusive and vibrant team.
• Regular travel opportunities to get the entire VALD team together for your ongoing development.
• The latest equipment and remote setup to perform at your best.

Diversity & Inclusion Commitment

VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background, and sexual orientation. We welcome applications from people from all backgrounds.

Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.