Head of Training & Development – Hospitality

Craven Cottage CC; Wes-Kaap; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Craven Cottage CC is seeking a Senior Training & Development Manager to lead the design, delivery, and evaluation of learning programs across hospitality operations. You will oversee classroom and in-store training, develop annual training plans, and manage external sponsorships and budgets.

The role requires 5+ years in training and development with leadership experience in hospitality, plus CPTM/SDF credentials and strong LMS expertise.

Qualifications

• Bachelor's degree in HR, Education, Business Administration, or related field.
• 5+ years in training and development with 3+ years in leadership roles in hospitality/restaurant.
• CPTM and SDF credentials preferred.
• Ability to align L&D with company goals and lead end-to-end training design, implementation, and evaluation.
• Advanced knowledge of LMS and digital e-learning platforms.

Responsibilities

• Class Facilitation/ Facilitation Training: Facilitate diverse classes, in-store or classroom, and develop course material.
• Yearly Training Planner: Plan and schedule annual training, track activity, and report by employee.
• New Store Opening Training: Provide brand-specific staff training and system procedures.
• Company Induction Programme: Monthly inductions, system training, and growth overview.
• Yearly WSP Submissions: Track and meet WSP targets with annual submission by April.
• Managing External Training Sponsorship: Manage DEG budgets and sponsorship reporting.

Skills

Leadership

Training management

Stakeholder engagement

Budgeting

Team management

LMS experience

E-learning platforms

Report writing

Education

Bachelor's degree in Human Resources, Education, Business Administration, or related field

Tools

Kissflow

Magicbox

Micros

LMS

Job description

Craven Cottage CC is seeking a Senior Training & Development Manager to lead the design, delivery, and evaluation of learning programs across hospitality operations. You will oversee classroom and in-store training, develop annual training plans, and manage external sponsorships and budgets.

The role requires 5+ years in training and development with leadership experience in hospitality, plus CPTM/SDF credentials and strong LMS expertise.