Director of Hospitality Training

HotelJobs; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

HotelJobs is seeking a proactive Head of Training in Cape Town to lead learning across its hospitality portfolio. You will oversee training delivery, induction, new store opening programmes and reporting to ensure consistent standards across units.

You will drive annual training planning, manage sponsored programmes and coordinate brand-specific onboarding for new teams, while equipping managers with system-based training on Kissflow, Magicbox and Micros.

Qualifications

• Bachelor's degree in HR / Education / Business Administration or related field.
• 5+ years in training and development, with 3+ years in leadership in hospitality.
• CPTM Accredited Assessor / SDF credentials.
• Ability to align L&D strategies with company goals.
• Oversee design, implementation and evaluation of training, onboarding and leadership programs.
• Advanced knowledge of LMS and digital e-learning platforms.

Responsibilities

• Facilitate practical in-store training and classroom sessions.
• Develop course material and support training facilitators.
• Ensure training reflects brand standards and procedures.
• Develop and manage annual training calendar with internal, external and sponsored programmes.
• Maintain training records and track participation for reporting.
• Prepare franchisee training planners and brand training packs.

Skills

Leadership

Budgeting

Stakeholder engagement

Executive reporting

Education

Bachelor’s Degree in HR / Education / Business Admin

Tools

Kissflow

Magicbox

Micros

LMS / E-learning platforms

Job description

HotelJobs is seeking a proactive Head of Training in Cape Town to lead learning across its hospitality portfolio. You will oversee training delivery, induction, new store opening programmes and reporting to ensure consistent standards across units.

You will drive annual training planning, manage sponsored programmes and coordinate brand-specific onboarding for new teams, while equipping managers with system-based training on Kissflow, Magicbox and Micros.