Head of Training

Red Ember Recruitment (PTY) Ltd; Cape Town; On-site; ZAR 800,000 - 1,100,000; Full time

Job summary

Red Ember Recruitment (PTY) Ltd seeks an experienced Head of Training to oversee planning, development and delivery of training initiatives across the group. You will ensure employees, managers, franchisees and new store teams receive effective training aligned with brand standards, systems and procedures.

This leadership role requires strong facilitation, organisational and stakeholder management skills, with responsibility for annual planning, onboarding, and sponsorships across multiple

Qualifications

• 5–8 years’ experience in training and development, preferably in hospitality, retail or franchise.
• Proven experience managing training programmes across multiple locations.
• Experience with new store openings, operational training and staff development.

Responsibilities

• Facilitate a variety of training programmes and classes, in-store and classroom-based.
• Develop and write course material for training programmes.
• Coordinate facilitation training as required.
• Develop and maintain the annual training planner and reporting.
• Plan internal and external training throughout the year and track progress.
• Coordinate brand-specific staff training for new store openings and provide system training.
• Deliver management training on company systems and procedures (Kissflow, Magicbox, Micros, e-learning).
• Coordinate the monthly induction programme and annual Workplace Skills Plan submissions.
• Manage external training sponsorships and sponsorship budget; report on effectiveness.

Skills

Training management

Stakeholder management

Facilitation

Leadership

Curriculum development

Education

Diploma or degree in HRM/Education/Training & Development/Hospitality Management or related field

Qualification in Training & Development or Learning & Development (advantageous)

ODETDP qualification (advantageous)

Assessor and Moderator qualifications (advantageous)

SETA requirements, WSP and ATR submissions knowledge (advantageous)

Tools

Kissflow

Magicbox

Micros

E-learning platforms

Job description

Red Ember Recruitment (PTY) Ltd | Permanent

Head of Training

Woodstock, South Africa | Posted on 14/09/2026

Red Ember Recruitment is seeking to hire on behalf of our client an experienced and dynamic Head of Training to oversee the planning, development and delivery of training initiatives across the Group.

The successful candidate will be responsible for ensuring that employees, managers, franchisees and new store teams receive effective training aligned with operational requirements, brand standards, systems and company procedures.

This is a key leadership role requiring strong facilitation, organisational and stakeholder management skills.

Training Facilitation & Development

• Facilitate a variety of training programmes and classes.
• Deliver practical, in-store training and theoretical, classroom-based training.
• Develop and write course material for training programmes.
• Coordinate facilitation training where required.

Annual Training Planning & Reporting

• Develop and maintain the annual training planner.
• Plan and schedule internal and external training throughout the year.
• Coordinate sponsored training initiatives.
• Track all training completed by employees across the Group.Maintain accurate training records and compile training reports.
• Develop and maintain franchisee training planners and brand packs, including SOPs, systems and procedures.

New Store Opening & Operational Training

• Coordinate brand-specific staff training for new store openings.
• Deliver management training on company systems and procedures, including:
  • Kissflow
  • Magicbox
  • Micros
  • E-learning platforms
  • Provide training on audit procedures and systems.
  • Arrange in-store support facilitators, including bar and coffee training.
  • Provide overall operational training support during opening week.

Company Induction Programme

• Coordinate a monthly induction programme for new employees.
• Provide an overview of the company, its structure and growth opportunities.
• Deliver systems and procedures training to newly appointed managers.
• Introduce employees to the company organogram and relevant operational processes.
• Coordinate the annual Workplace Skills Plan submission.
• Track progress against annual WSP targets.
• Ensure the annual submission is completed by the end of April.
• Maintain accurate and up-to-date training and WSP records.

External Training Sponsorship Management

• Manage external training sponsorships, including DEG-related initiatives.
• Maintain and regularly update the annual sponsorship budget.
• Ensure compliance with sponsorship agreements and contractual requirements.
• Evaluate and report on the effectiveness of sponsored training.
• Compile and submit reports in line with sponsorship obligations.

Requirements

• Diploma or degree in Human Resource Management, Education, Training and Development, Hospitality Management, or a related field.
• A recognised qualification in Training and Development or Learning and Development would be advantageous.
• Minimum 5–8 years’ experience in training and development, preferably within the hospitality, retail or franchise environment.
• Proven experience managing training programmes across multiple locations.
• Experience with new store openings, operational training and staff development.

Advantageous:

• Occupationally Directed Education, Training and Development Practitioner (ODETDP) qualification.
• Assessor and Moderator qualifications.
• Knowledge of SETA requirements, WSP and ATR submissions.