Head Of Operations Sandton

Robert Walters; Gauteng; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A globally recognized retail brand seeks a Head of Operations to ensure the smooth operation of retail business in South Africa. In this role, you will manage KPIs, develop strategies to enhance efficiency, and maintain high customer service standards. The ideal candidate has extensive experience in Retail Operations management and excels at stakeholder engagement. This position offers a strategic role with significant impact on the brand's success.

Qualifications

• Proven experience in Retail Operations management.
• Strong numerical skills and ability to manage KPIs effectively.
• Experience managing large size format, multi-store systems.

Responsibilities

• Manage KPIs and focus on improvement efforts to meet target goals.
• Coordinate efforts of other relevant departments to achieve agreed targets.
• Implement the business plan and meet set milestone targets.

Skills

Retail Operations management

KPI management

Strategic thinking

Stakeholder management

Problem-solving

Job description

Head of Operations

As the Head of Operations, you will play a pivotal role in ensuring the smooth operation of our client's retail business.

You will be responsible for managing KPIs, developing strategies to increase efficiency, sales, quality of services, security and reduce losses.

Your commitment to delivering exceptional customer service will be paramount in maintaining the high standards expected by their customers.

You will also act as a key liaison with various stakeholders, coordinating efforts across departments to achieve agreed targets.

Your ability to manage costs effectively while meeting set milestones for store openings, revenue and costs will be crucial in this role.

Ensure all aspects of the retail business operate smoothly, adhering to both HQ SOP & Local Policy.

Manage KPIs and focus on improvement efforts to meet target goals.

Use KPI data to analyse, develop and optimise strategies and processes.

Maintain consistent and exceptional standards of customer service in all stores.

Act as a key domestic liaison with all stakeholders including employees, landlords, suppliers, service providers and other parties.

Coordinate efforts of other relevant departments to achieve agreed targets.

Implement the business plan and meet set milestone targets in terms of store opening, revenue and costs.

Manage costs efficiently, prepare budgets and minimise variance against forecasts.

Qualifications

The ideal candidate for the Head of Operations role brings extensive experience in Retail Operations management.

You are adept at navigating government bodies and competing with existing big retail players.

Your excellent stakeholder management skills allow you to build and maintain strong relationships with various parties.

Your strategic thinking and problem‑solving abilities will be key in driving the success of our client's operations.

Proven experience in Retail Operations management

Strong numerical skills and ability to manage KPIs effectively

Experience managing large size format, multi-store systems

Ability to navigate government bodies and compete with existing big retail players

Strong strategic thinking and problem‑solving abilities

About the Company

Our client is a globally recognised retail brand, boasting over 2, stores across 10 countries.

They offer more than 20, practical and innovative products from a variety of departments.

With over 23, employees, they serve more than million consumers annually.