Head of Operations - Collections & Growth Leader

Sigma Connected Group; Cape Town; On-site; ZAR 1,000,000 - 1,800,000; Full time

Job summary

Sigma Connected Group in Cape Town is seeking a Head of Operations for our large-scale collections operation. You will lead senior leaders to achieve service, quality and outcomes across clients, while driving performance and regulatory compliance.

This is a strategic role focused on growth, people development and accountability, with a track record of transforming performance in debt collection environments.

Qualifications

• Experience leading large-scale contact centre or collections operations.
• Proven ability to drive performance with compliance and client outcomes.
• Strong business acumen with revenue and budgeting responsibility.

Responsibilities

• Lead and develop Operations and Team Managers to meet service targets.
• Drive commercial performance through data-led decision making.
• Embed compliant collections practices and robust control frameworks.
• Partner with clients and senior stakeholders to build trusted relationships.
• Own talent development and succession planning.

Skills

Leadership

Operations management

Data analytics

Stakeholder mgmt

Regulatory knowledge

Job description

Sigma Connected Group in Cape Town is seeking a Head of Operations for our large-scale collections operation. You will lead senior leaders to achieve service, quality and outcomes across clients, while driving performance and regulatory compliance.

This is a strategic role focused on growth, people development and accountability, with a track record of transforming performance in debt collection environments.