Head of Key Account Relationships

Catch; Gauteng; On-site; ZAR 1,200,000 - 2,000,000; Full time

Job summary

Catch is seeking a Head of Key Account Relationships to oversee our most strategic enterprise clients in the asset manager and asset owner space. The role requires engaging with executives, boards, and governance teams at global institutions, serving as the strategic partner and primary escalation point for key accounts.

You will drive retention, uncover expansion opportunities, and strengthen the client ecosystem's commercial relevance, while coordinating with Service, Operations, Product, and

Qualifications

• Executive relationship leadership and senior stakeholder management.
• Strategic thinking and problem-solving in financial services.
• Excellent communication and presentation skills.

Responsibilities

• Lead executive relationships with major institutional clients to ensure strategic alignment.
• Develop tailored engagement plans and account strategies across multi-stakeholder networks.
• Identify expansion opportunities and collaborate on product/service enhancements.
• Partner with cross-functional teams to ensure seamless delivery and strong client satisfaction.

Education

Chartered Accountant (CA) or equivalent

Job description

Role Overview:

The Head of Key Account Relationships is a senior, client-facing manager responsible for overseeing our client's most strategic enterprise-level relationships across the asset manager and asset owner landscape.

This role requires a sophisticated relationship builder with deep financial services acumen, a thorough understanding of institutional investment environments, and the ability to engage confidently with executives, boards, and operational leaders at major global institutions. You will serve as the strategic partner and primary point of escalation for key accounts - driving retention, uncovering potential issues early, identifying expansion opportunities, and strengthening their commercial relevance within each client ecosystem.

Requirements

Key Responsibilities:

1. 
   Strategic Relationship Leadership
   
   
   
   • -Serve as the executive relationship lead for the company's largest and most complex institutional clients, ensuring exceptional service, trust, and long-term strategic alignment.
   
   
   • -Build and maintain deep relationships with senior stakeholders including COOs, CFOs, Heads of Tax, Operations Directors, and investment governance teams.
   
   
   • -Develop tailored relationship strategies per account, including account mapping and multi-stakeholder engagement plans.
   
   
   
   


2. 
   Enterprise Account Growth & Product Insight
   
   
   
   • -Identify opportunities for account expansion, cross-sell, and deeper penetration across client entities, funds, regions, and legal structures.
   
   
   • -Partner with the CCO and Product leadership to bring client insights into product strategy, innovation, and service model enhancements.
   
   
   
   


3. 
   Client Advocacy & Strategic Problem Solving
   
   
   
   • -Act as the trusted advisor to clients on their reclaim strategy, regulatory changes, and operational efficiencies related to withholding tax recovery.
   
   
   • -Navigate complex client structures, resolving high-priority issues and removing obstacles that affect service delivery or client satisfaction.
   
   
   
   


4. 
   Cross-Functional Teamwork
   
   
   
   • -Work closely with Client Service, Operations, Product, and Legal teams to ensure seamless execution across the entire reclaim lifecycle.
   
   
   • -Provide executive-level updates to company leadership on account health, risks, and growth trends.
   
   
   
   

Qualifications & Experience:

Education:

• -Chartered Accountant (CA) or equivalent professional qualification strongly preferred.


• -Strong understanding of institutional investment environments including asset managers, pension funds, insurers, and sovereign funds.

Experience:

• -5+ years in financial services, asset management, asset servicing, consulting, or similar institutional B2B environments.


• -Proven success managing enterprise-level client relationships, ideally with global or multi-stakeholder accounts.


• -Strong commercial acumen with experience in strategic account planning, contract negotiation, or revenue growth.

Competencies & Skills:

• -Executive-level relationship management capability - credible, articulate, and influential.


• -Strong analytical, commercial, and problem-solving skills.


• -Exceptional communication and presentation skills.


• -Highly organised with the ability to manage multiple high-stakes relationships simultaneously.